Experience

Classic Vacations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Reservations Support Agent

  • May 2021 - Present



Classic Vacations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Reservations Support Agent

  • Oct 2019 - Dec 2020

  -Assisting with payment calls for all Classic Vacations bookings -Acting as the point of contact with travel agents and consumers for online bookings to add components to existing options/bookings as needed -QAing bookings to ensure that all components match up and are not in violation of any policies or contracts -Taking care of ticket requests, name updates, and other small changes to bookings or transferring to appropriate reservations queue for larger changes -Working non contracted requests in the concierge team, from private tour options to honeymoon special touches and more. Show less



Swoon

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Reservations Support Agent

  • Feb 2019 - Oct 2019

  -Assisting with payment calls for all Classic Vacations bookings-Acting as the point of contact with travel agents and consumers for online bookings to add components to existing options/bookings as needed-QAing bookings to ensure that all components match up and are not in violation of any policies or contracts-Taking care of ticket requests, name updates, and other small changes to bookings or transferring to appropriate reservations queue for larger changes-Working non contracted requests in the concierge team, from private tour options to honeymoon special touches and more. Show less

• Customer Service Representative

  • Jan 2019 - Feb 2019

  On assignment at Classic Vacations - Currently a member of the Dedicated Support team· Manage the dedicated in-box by distributing work as necessary to the ADS agents.· Provide back-up support for customer support duties such as: -Assist ADS agents in taking payments from agents for their bookings. -Work the Advising Kickbacks emails/report by acting as the liaison between the hotel, tour vendors, ground vendors, Air schedule changes (flights) and the ADS Reservations Department in regards to missing information for bookings, items that have been booked incorrectly or any other issues. -Determine and take the necessary steps to correct the issues.. -Work and distribute the 35 day Final payment report to ensure Classic receives payment from the agents and the hotels booked are not entering into any penalties. -Add Viator tours on reservations Show less



eTeam

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2017 - Aug 2018

  · Providing high touch technical and customer support to users on a daily basis · Protecting client data while assisting customers and team members · Continuous product training to ensure standards are met and correct information is distributed · Troubleshooting and filing issue reports according to escalation procedures · High level customer support through phone, emails, and chats · Data gathering side projects for Quality & Standard assurance Show less



Starbucks

• San Francisco Bay Area

• Barista

  • Jun 2015 - Dec 2017

  · Built professional relationships with clientele to ensure and provide quality performance. · Trained and managed for spring and fall promotions and achieved significant improvements in their productivity. · Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash. · Prepared and served drinks and food in accordance with health codes and café standards. · Performed all support tasks such as cleaning cases and equipment, and restocking display cases. · Worked on registers daily to authorize returns and exchanges, and audit receipts. Show less