Experience

Strategies to End Homelessness, Inc.

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Communications & Development Director

  • Jun 2017 - Present

  Cincinnati, Ohio Strategies to End Homelessness leads the coordinated community effort to end homelessness in Greater Cincinnati. Strategies to End Homelessness is funded in part by the U.S. Department of Housing and Urban Development (HUD), the City of Cincinnati and Hamilton County, and is a United Way Agency Partner. Development + Fundraising * Responsible for planning and directing all fundraising for the organization * Secure philanthropic grants for systematic initiatives from local and… Show more Strategies to End Homelessness leads the coordinated community effort to end homelessness in Greater Cincinnati. Strategies to End Homelessness is funded in part by the U.S. Department of Housing and Urban Development (HUD), the City of Cincinnati and Hamilton County, and is a United Way Agency Partner. Development + Fundraising * Responsible for planning and directing all fundraising for the organization * Secure philanthropic grants for systematic initiatives from local and national Foundations * Engage current and prospective donors (online, offline, in print) * Increase year-over-year giving, donor retention, and new donor acquisition * Implement new programs including: Donor Stewardship Program, Peer-to-Peer Fundraising, Sustaining Donor Program Communications + Public Relations * Responsible for the creation, implementation, and measurement of a comprehensive communications program, enhancing the organization's image * Create awareness and advocacy of the agency's mission * Direct all communications plans and vehicles, including social media, Website(s), direct mail, email campaigns to the public, key stakeholders, elected officials, corporate and media partners Show less



F+W Media, Inc.

• United States
• Media Production
• 100 - 200 Employee

• Vice President, Customer Experience

  • Dec 2015 - Jun 2016

  Responsible for providing a best-in-class customer experience for the Company's 1 Million+ consumers via its more than 30 eCommerce sites, social media outlets, and to the book industry trade. Working in sync with sales, marketing, development, design, UX, and content creation teams. * Consumer Customer Support: Led team of agents (Fort Collins, CO) specializing in problem-solving and providing support to consumers via phone, email, and instant chat. Reduced customer contacts and wait… Show more Responsible for providing a best-in-class customer experience for the Company's 1 Million+ consumers via its more than 30 eCommerce sites, social media outlets, and to the book industry trade. Working in sync with sales, marketing, development, design, UX, and content creation teams. * Consumer Customer Support: Led team of agents (Fort Collins, CO) specializing in problem-solving and providing support to consumers via phone, email, and instant chat. Reduced customer contacts and wait times by providing ongoing training and up-stream assistance to proactively stem issues, before impacting consumers. * Trade Division Support: Led team of Customer Relations agents (Cincinnati, OH) to provide fulfillment and customer service expertise to the Company's largest trade partners, including Amazon, Barnes & Noble, Walmart, Michaels among others. Management of team since 2013.

• Vice President, Communications

  • Jan 2013 - Jun 2016

  Cincinnati Area, KY Responsible for the development and deployment of the Company's internal and external communication strategy for 20+ business units and locations across the U.S. and UK. Directly managing communications that enhance and protect the Company's brand reputation, while furthering the Company mission and goals, including: * Development and Implementation of Internal and External Strategic Communication Plans * Presentation Development, Copywriting, Speech writing, Website copy * Public… Show more Responsible for the development and deployment of the Company's internal and external communication strategy for 20+ business units and locations across the U.S. and UK. Directly managing communications that enhance and protect the Company's brand reputation, while furthering the Company mission and goals, including: * Development and Implementation of Internal and External Strategic Communication Plans * Presentation Development, Copywriting, Speech writing, Website copy * Public Relations: including press releases, talking points * Social Media, WordPress, Intranet development and administration * Brand Management

• Communications Director

  • Nov 1994 - Jan 2013

  Cincinnati, Ohio Area