Experience

Stafford Communications Group

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service/Marketing



The Daily News (Greenville, Mich.)

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Community and Features Editor

  • Apr 2013 - Present

  I oversee special sections in The Daily News, which includes assigning and editing stories and writing content as well. I also compile and edit Area Locals, Church News, celebration announcements (engagement, wedding, anniversary, birthday, birth announcements), and the Club Calendar. I create overlays for each day's paper, which requires communication with graphic designers, advertising, and prepress. I oversee special sections in The Daily News, which includes assigning and editing stories and writing content as well. I also compile and edit Area Locals, Church News, celebration announcements (engagement, wedding, anniversary, birthday, birth announcements), and the Club Calendar. I create overlays for each day's paper, which requires communication with graphic designers, advertising, and prepress.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Representative

  • May 2003 - May 2004

  Worked in retail sales and excelled in customer relations. Exceeded sales goal for September 2003.

• Customer Service Representative

  • Nov 2001 - Apr 2003

  Worked in a large call center with more than 1000 representatives. Ranked as one of the top 35 customer service representatives and mentored other reps with de-escalating calls.



The Statesman Journal

• Newsroom Assistant

  • Nov 1999 - Nov 2001

  Worked as the front line of a newsroom or more than 40 employees. Gleaned story ideas for beat reporters, wrote and edited obituaries, compiled entertainment grid, wrote and compiled health news and greeted local politicians, business owners and customers. Received Commitment to Excellence, March 2001. Worked as the front line of a newsroom or more than 40 employees. Gleaned story ideas for beat reporters, wrote and edited obituaries, compiled entertainment grid, wrote and compiled health news and greeted local politicians, business owners and customers. Received Commitment to Excellence, March 2001.