Experience

Gather Voices

• United States
• Software Development
• 1 - 100 Employee

• Video Strategy/ Customer Success Manager

  • Aug 2022 - Present

• Sales Development Representative

  • Jan 2019 - Present

  Remote * Inbound Sales Development Representative: Process inbound leads through a qualification, discovery and needs based assesment scorecard leading to scheduling higher quality demos utilizing Salesforce and Outreach.io. *Improved Response Time for demo requests by 80% translating to increased meeting attendance with Account Executives. *Revamped Qualification & Knowledge Transfer Process to Account Executives driving a 25% increase in sales opportunities. *Upsell & Cross… Show more * Inbound Sales Development Representative: Process inbound leads through a qualification, discovery and needs based assesment scorecard leading to scheduling higher quality demos utilizing Salesforce and Outreach.io. *Improved Response Time for demo requests by 80% translating to increased meeting attendance with Account Executives. *Revamped Qualification & Knowledge Transfer Process to Account Executives driving a 25% increase in sales opportunities. *Upsell & Cross Sell video kiosk to prospects resulting in 12% increase in inbound ASP * Video Kiosk Management and logistics: Source, purchase and build the video kiosk, manage shipping and providing updated training and education materials as needed. * Convention video kiosk operator: Travel to client convention booths to set-up and run our video kiosk. Gathering on average 30-40 videos per day. * Payroll: Utilize the Gusto platform to complete hiring, reimbursements, wage adjustments and benefits



Keepsake Floral

• United States
• Retail Luxury Goods and Jewelry

• Office & Social Media Manager

  • Jan 2015 - May 2020

  Orlando, Florida * Built and executed social media presence: Established presence on Instagram. Growing the organic followers to over 4,000 leading to additional connections with clients and floral referral partners. * Managed customer files, payments and keepsakes: Ensured smooth providence of client files. * Collections/ Aging Payments: Communicated with clients to secure payment and set up payment plans * Assisted business owner with marketing plans and execution: Advanced marketing into younger… Show more * Built and executed social media presence: Established presence on Instagram. Growing the organic followers to over 4,000 leading to additional connections with clients and floral referral partners. * Managed customer files, payments and keepsakes: Ensured smooth providence of client files. * Collections/ Aging Payments: Communicated with clients to secure payment and set up payment plans * Assisted business owner with marketing plans and execution: Advanced marketing into younger markets via social channels, instituted additional marketing to current clients during their sales cycle leading to more dollars per client *Shipping: Managed shipping relationship with UPS and USPS by negotiating the best discounts for business needs. Show less