Experience

Mississippi Department of Employment Security

• Government Administration
• 300 - 400 Employee

• Branch Manager

  • Jan 2009 - Present

  I am a multi-talented Unemployment Insurance Subject Matter Expert and Human Resources Professional demonstrating over 15 years of proven experience in managing staff development/training programs and policies, call centers, human resources agendas, employee relations, recruitment, and retention. I offer an extensive background in unemployment insurance as it relates to unemployment claims, investigations, adjudications, employer/employee appeal hearings, Unemployment laws rules and regulations, and compliance and audits as well as an array of human resources affairs such as customer services processes, employee relations, personnel files, and training issues to exempt and non-exempt personnel. As a strategic partner to upper management, I provide the essential tools to safeguard the proper application and implementation of public policies, principles, and Federal/State Compliance laws. I am a diligent self-starter, avid networker, and continuous learner who is always seeking opportunities for continued growth and development. I ravish a challenge. Skilled in building long-term relationships with all levels of corporate representatives. Continually master new product information and technology through seminars and internet research. Achieved significant results related to promoting organizational growth and staff development. Securing necessary industry-related designations, and increasing overall productivity. Experienced in utilizing effective management strategies, motivational techniques, problem-solving abilities, and communication expertise. Show less