Experience

Atlanta Bone and Joint Specialists

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Records Clerk

  • May 2022 - Present

  • Assisting patients, insurance companies, SSA, and attorneys in acquiring medical histories • Provide copies of x-ray films and MRI records • Maintaining spreadsheet regarding these requests • Assisting in answering phones, making appointments for new and existing patients and directing calls for the practice • Assisting patients, insurance companies, SSA, and attorneys in acquiring medical histories • Provide copies of x-ray films and MRI records • Maintaining spreadsheet regarding these requests • Assisting in answering phones, making appointments for new and existing patients and directing calls for the practice



State Farm ®

• United States
• Insurance

• Claims Service Assistant

  • Apr 2013 - Nov 2016

  Processed claims related paperwork and payments for customersAssisted customers and claimants in connecting with their assigned claim representatives.Processed claim related paperwork for claims.Provided claim service assistance to State Farm customers and claimants.Trained incoming associates on the duties required for proper execution of the position.Became part of a new print team processing and sending claim related paperwork nationwide.

• Claims Associate

  • Nov 2012 - Apr 2013

  Provided claim service assistance to State Farm customers and claimants.Set up new claims for State Farm customers and claimants.Requested police reports, vehicle information, tag/license plate information, reports for fire and theft.Assisted customers and claimants in connecting with their assigned claim representatives.Processed claim related paperwork for claims.

• Tier One Technical Support Specialist

  • Jun 2012 - Aug 2012

  Provided tier one technical support to internal employees and agents in the field for a large insurance company Performed troubleshooting on various types of hardware in order to allow agents and internal employees to perform their daily duties. Ordered replacement equipment when troubleshooting measures could not resolve the agent or associate’s issue. Provided tier one technical support to internal employees and agents in the field for a large insurance company Performed troubleshooting on various types of hardware in order to allow agents and internal employees to perform their daily duties. Ordered replacement equipment when troubleshooting measures could not resolve the agent or associate’s issue.



Spring 4th Center LLC

• Administrative Assistant

  • Aug 2011 - Feb 2012

  Provided executive assistant services to a managerial staff of four. Gave tours of a convention center and lounge to interested clients for rental purposes. Distributed payroll. Organized office area. Maintained a lost and found for a club, convention center, and event space. Provided general customer service to clients and staff. Provided executive assistant services to a managerial staff of four. Gave tours of a convention center and lounge to interested clients for rental purposes. Distributed payroll. Organized office area. Maintained a lost and found for a club, convention center, and event space. Provided general customer service to clients and staff.



Digital Tigers, Inc.

• Computer Hardware
• 1 - 100 Employee

• Office Manager

  • Sep 2009 - Aug 2011

  Maintained call logs and routed calls to appropriate departments. Assisted with packaging products and shipping of products. Calculated company-wide inventory in order to create purchase orders for office and parts supplies. Maintained customer invoices using Quickbooks. Fulfilled of warranty claims from customers. Processed incoming and outgoing mail. Maintained call logs and routed calls to appropriate departments. Assisted with packaging products and shipping of products. Calculated company-wide inventory in order to create purchase orders for office and parts supplies. Maintained customer invoices using Quickbooks. Fulfilled of warranty claims from customers. Processed incoming and outgoing mail.