Stacie Portelli

Social Media Representative at Okcoin
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Contact Information
us****@****om
(386) 825-5501
Location
Mosta, Malta, MT

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Bio

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Experience

  • Okcoin
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Social Media Representative
      • Dec 2021 - Present

      As part of my role, my responsibilities are: Speaking and helping customers on Twitter, Telegram, Facebook and Instagram in a timely manner Creating weekly content to share on Telegram alongside my team Teaming up with new joiners and showing them the process of the job Assisting with tickets and emails which customers send Making sure I stay up to date with all of our changes and updates Liaising with my team leader about any changes that need to happen to make our job more efficient Completing all trainings required in a timely manner Show less

  • HSBC
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Everyday banking agent
      • Mar 2019 - Dec 2021

      Answering calls and servicing customer needs. Actively promoting company goals. Social media agent answering customers and helping customers through twitter and facebook. Raising and solving complaints at first point of contact. Answering calls and servicing customer needs. Actively promoting company goals. Social media agent answering customers and helping customers through twitter and facebook. Raising and solving complaints at first point of contact.

  • Loft Cafe
    • Naxxar
    • Cafe Manager
      • Dec 2018 - Jan 2019

  • Solana hotel and spa
    • Mellieha
    • Pastry chef de partie
      • Jun 2018 - Dec 2018

  • Floras cafe
    • Lija
    • Baker and cake decorator
      • Feb 2018 - Jun 2018

  • One80 Cafe
    • Naxxar
    • Duty chef
      • Aug 2017 - Feb 2018

  • FOREST OF ARDEN GOLF & COUNTRY CLUB LIMITED
    • United Kingdom
    • Hospitality
    • Commis Chef
      • Jul 2017 - Aug 2017

  • One80 Cafe
    • Naxxar Malta
    • Duty chef
      • Jan 2017 - Jun 2017

  • Solana hotel
    • Mellieha
    • Commis chef
      • Aug 2016 - Dec 2016

  • Divini! By Cuccagna
    • Sliema
    • Commis chef
      • Mar 2016 - Jul 2016

  • La cuccagna restaurant
    • Sliema
    • Commis chef
      • Nov 2015 - Mar 2016

  • fava trading ltd
    • Secretary
      • Mar 2014 - Aug 2015

  • Karin Grech Hospital
    • Clerk
      • Jun 2013 - Nov 2013

  • Qawra palace
    • Cashier
      • May 2011 - Jun 2011

Education

  • Acams
    Certificate, AML Foundations for Cryptoasset and Blockchain
    2023 - 2023
  • Udemy
    Community Management Workshop - Social Media Training 2021
    2023 - 2023
  • Udemy
    Social Media Ethics
    2023 - 2023
  • New Skills Academy
    Events Management Certificate, Event Management
    2023 - 2023
  • New Skills Academy
    Certificate, The Complete Digital Marketing Certification
    2023 - 2023
  • New Skills Academy
    Certificate, Electronic Customer Service
    2023 -
  • PwC
    Certificate, Foundations of Anti Money Laundering and Counter-Terrorism Financing
    2022 -
  • KnowBe4
    Certificate, Using the Phish Alert Button: Report Suspicious Emails
    2022 -
  • Thomas Reuters
    Certificate, Business Gifts and Entertainment
    2022 -
  • Thomson Reuters
    Certificate, Anti-Money Laundering for Money Service Businesses
    2022 -
  • Thomson Reuters
    Certificate, Ethics and Compliance Essentials
    2022 -
  • Thomson Reuters
    Certificate, Avoiding Insider Trading
    2022 -
  • Institute of Tourism Studies Malta
    Culinary Arts/Chef Training
    2015 - 2019
  • Maria regina girls secondary school
    2004 - 2009

Community

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