Experience

Right Way Garage Doors (RW Garage Doors)

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2020 - Present



Partnership HealthPlan of California

• United States
• Insurance
• 300 - 400 Employee

• Lead Grievance Coordinator

  • Jan 2017 - Oct 2019

  Handling the 1557 discrimination grievances, member calls, backing up staff, attending State Hearings, support other coordinators.

• Grievance Coordinator

  • Apr 2015 - Jan 2017

  Responding to Grievances filed, acting as mediator between member and Partnership, attending State Hearings.

• Lead Member Services Rep

  • Feb 2010 - Apr 2015

  Handled member calls, taking complex and lengthy calls the regular reps cannot resolve, filing grievances and appeals.

• Member Services Representative

  • Feb 2008 - Feb 2010

  Worked in call center handling member calls, documenting calls.