Policy and Procedure Officer

• Apr 2021 - Present

Pre-Service Nurse Manager

• Apr 2019 - Apr 2021

Directed supervision of pre-service supervisory staff and oversight of unit staff that included nurse case managers and administrative support staffDeveloped monitoring and evaluation systems that evaluated staff productivity and improved processesDeveloped and updated unit operational policiesProvided input on decisions affecting the Office of Health Services as a member of the Senior Leadership TeamEngaged in strategic planning for the pre-service unit in addition to the overall Office of Health ServicesWas responsible for Medical Non-Clearance and Non-Disclosure review; collaborated with OGC when requiredLed oversight and coordination of Peace Corps Response process improvement; coordinated with other units in the agencyWas responsible for approving MAXx documentation system updatesProvided oversight on updates to OMB numbers required for pre-service documents in compliance with the Paperwork Reduction Act

Pre-Service Nurse Supervisor

• Dec 2018 - Mar 2019

Supervised 8 pre-service nurse case managersConsistently communicated with direct reports to ensure understanding of information updatesDeveloped and updated unit operational policiesMaintained and evaluated several cases for clearance in accordance with the Peace Corps Invitee clearance processServed as Contracting Officer Representative for the Patient Safety Organization contractDelegated responsibility for pre-service unit activities in the absence of the Acting Manager

Quality Improvement Nurse

• Mar 2017 - Dec 2018

Performed monthly PCMO chart review, including data collection, monitoring, and evaluation; followed-up with feedback and education when requestedCollaborated with PCMO support unit to update clinical evaluation process as part of Clinical Documentation CommitteeConducted Overseas Health Unit site assessments in accordance with Peace Corps Technical GuidelinesWas responsible for PCMO training at CME - Community Health Aide Program for RN PCMOs, Quality Improvement updates (Preventing Vaccine Errors presentation and practicum, Natural Disasters Table Top Exercise overview and reporting requirements)Conducted PCMO candidate interviews, reported to Credentialing CommitteeDirected lead of Quality Nurse Email - investigated and responded to submitted concerns from PCVs and OIG, data collection, monitoring and evaluation, and reporting trends to Peace Corps leadership at Quality Council meetingsUndertook OIG site visits globally

Nurse Consultant, Program Coordinator

• Oct 2015 - Mar 2017

Provided clinical consultation in quality measurement development related to healthcare quality initiatives and assessment; served as interagency consultant for policy development involving national quality initiatives and national strategies Directed lead responsibilities for the training implementation of the Hospice Items Set V2.00, the assessment instrument used by over 4,000 hospices Directed responsibilities as Government Task Leader for the continued implementation of Section 3004 of the Affordable Care Act, including the Hospice Quality Reporting Program Presented at provider trainings on topics including the Hospice Quality Reporting Program and the Improving Medicare Post Acute Care Transformation (IMPACT) Act Drafted, finalized and published the Hospice Quality Reporting Program in the FY 2016 National Federal Register Led oversight of Technical Expert Panels

Case Manager

• Aug 2013 - Oct 2015

Was responsible for Utilization Review and Discharge Planning for patients in all hospital unitsPerformed Utilization Review using McKesson criteriaConsulted with physicians regarding discharge planning to facilitate safe transitions of careCollaborated with physicians to ensure proper patient placement within the hospital setting to ensure all patient needs were metCollaborated with the Director of Clinical Education to update the Clinical Ladder Program for Nursing as capstone project toward completion of Master of Science in Nursing

Observation Unit Nurse Manager

• Oct 2010 - Aug 2013

Directed daily operations for a 23-bed observation unit with inpatient overflow capability at the cardiac telemetry level, including weekend outpatient infusion therapyEnsured collaborative support with all hospital unitsDeveloped and updated nursing policy as a member of the hospital Nursing Practice councilDirected supervisory services for over 40 full-time employeesIntegrated all Service Excellence measuresEnsured compliance with National Safety Standards and all regulatory agencies, including the Joint Commission

4P Medical/Surgical Unit Clinical Program Manager

• Oct 2009 - Oct 2010

Directed daily operations for a 30-bed medical surgical inpatient unit in support of the Nurse ManagerPerformed daily clinical operations and administrative dutiesDeveloped and updated nursing policy as part of the hospital Nursing Practice councilIntegrated all Service Excellence measuresPerformed as Interim Nurse Manager of the Orthopedic Surgical Unit from July 2010 - October 2010

Emergency Department Unit Education Manager

• Nov 2005 - Oct 2009

Conducted new employee orientation, including one-on-one clinical and group classroom trainingScheduled and coordinated orientation for new graduate and experienced nurses to ensure appropriate orientation experiences for all levelsImplemented monthly lunch and learn clinical discussions with the Emergency Department Medical Director Implemented Emergency Department Employee of the Month programInstructed nurses and paramedics throughout Howard County in Advanced Cardiac Life Saving (ACLS)

Admissions and Resource Clinical Manager

• Feb 2005 - Nov 2005

Oversaw and coordinated hospital-wide inpatient transfer services including patient outflow from higher to lower levels of careCoordinated patient placement amongst multiple services to safety and effectively support outflow from ICU, PACU, and Emergency DepartmentsProvided clinical support and crisis intervention as needed for all areas of the hospitalProvided admission coordination support for directly-admitted patientsProvided instrumental assistance with patients in the Emergency DepartmentProvided instrumental support in developing mechanisms and systems to enhance patient safety and meet National Safety Standards as they related to care along the continuum

Emergency Department Staff/Charge Nurse

• Dec 2001 - Feb 2005

Provided direct patient care and supervisory support for staff on evening and night shifts for a 36-bed Emergency DepartmentProvided direct clinical and supervisory services for patients in all areas of the Emergency DepartmentImplemented general nursing and critical care interventions for acute/critical medical and surgical patientsProvided support and attendance with the Charge Nurse Committee; offered concepts and strategies related to managing boarding inpatients and with Shared Governance developmentLed the Emergency Department Safety CommitteeMaintained compliance with Emergency Department Nursing skills and competencies