Experience

CarHop Auto Sales and Finance

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Store Manager

  • Mar 2014 - Present

  Selling Greet Customers who come onto the lot or into the store. Coordinate vehicle selection. Negotiate selection, terms, and down payment with customers as needed. Solicit outside referral sources at other dealerships. Training Coach, mentor, motivate, and train consultative Sales staff. Hold 1-1's with sales staff. Deal working/selling/closing -- i.e. our sales process. Teach phone etiquette and marketing techniques to Sales staff. Saturday morning training meetings, management conference calls, teaching moments. Monitoring Monitor store productivity and compare to established goals. Monitor selling/marketing efforts, and results, on a weekly basis. Review scheduling/punctuality, as well as schedule compliance. Review training progress of new hires. Monitor and help develop each sales person's individual action plans. Watch salespeople work deals, observe staff interaction with customers. Monitor consistency/compliance with the CarHop system. Monitor newly hired salespeople to ensure they proceed as expected through their first 90 days of their employment. Administrative Plan for weekly managers meetings/conference calls. Resolve customer complaints/deposit issues as needed. Complete performance appraisals for direct reports. Continually review staffing levels and anticipate needed changes. Document staffing plans and justify the need to add or delete staff based on activity levels, anticipated openings, etc. Update this analysis monthly. Responsible for inventory and making sure vehicles get properly registered. Actively participate in recruiting activity.



Afni, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Project Coach

  • Dec 2012 - Mar 2014

  Train-coach-recruit-sell Train-coach-recruit-sell



Infinite Payment Solutions, LLC.

• Call Center Director

  • Sep 2011 - Nov 2012

  Maintain/run office in managers absence Assisted in reviews with team members Work directly with the VP of Sales on KPM Assist and correct applications in Pending Missing and high risk status Conduct meetings with Team Leads on a weekly basis Creating and converting leads in the CRM Trained new hires Creating Campaigns and Niche Marketing Strategies Maintain/run office in managers absence Assisted in reviews with team members Work directly with the VP of Sales on KPM Assist and correct applications in Pending Missing and high risk status Conduct meetings with Team Leads on a weekly basis Creating and converting leads in the CRM Trained new hires Creating Campaigns and Niche Marketing Strategies



SilverEdge

• United States
• Software Development
• 1 - 100 Employee

• Inside Sales Production

  • Jan 2009 - Sep 2011

  Driving and manage a sales teamTop Sales team memberPrimary Team Lead for Non Profit/ charity drives

• Senior Team Leader

  • Dec 2007 - Sep 2011

  Maintain/run Call Center sales floor Assist with team members activitiesWork directly with the VP of SalesAssist and correct applications Conduct meetings with Team Leads on a weekly basisCreating and converting leads i Trained new hiresCreating Campaigns with Niche Marketing Strategies



PFC Payment Solutions

• Team Lead Inside Sale

  • Jan 2010 - Jun 2010

  Motivate and assist to maintain team production, call volumes and productivity Created and presented 6 month action plans to the VP of Sales Responsible for testing and new products and services for the Inside Sales Dept. Created promoted and followed through with monthly team competitions or contests. Responsible for all reporting in the Inside Sales Dept. Assisted supervisor with special projects Motivate and assist to maintain team production, call volumes and productivity Created and presented 6 month action plans to the VP of Sales Responsible for testing and new products and services for the Inside Sales Dept. Created promoted and followed through with monthly team competitions or contests. Responsible for all reporting in the Inside Sales Dept. Assisted supervisor with special projects



PFCPS

• Senior Account Executive Inside Sales

  • Apr 2008 - Jan 2010

  Marketing and Self Generating new accounts for the companyMaking 200 plus calls per dayClosing skills are outstanding , Always maintaining Top Sales Performed analysis for the client based on financial data provided

• Analyst & Team Leader Analyst

  • Dec 2007 - Apr 2008

  Arrange meetings for Outside Account ExecutivesMaking outbound marketing callsCreated Contests for team membersTake over calls for agents that needed assistance on callsMotivated Team members to keep a positive environment for the dept.