Staci Herrington

Software QA Engineer at FranchiCzar
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Contact Information
us****@****om
(386) 825-5501
Location
Manvel, Texas, United States, US
Languages
  • English -
  • Spanish Elementary proficiency
Skills

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Bio

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Credentials

  • Certified Tester, Foundation Level Agile Tester
    ASTQB - ISTQB in the U.S. - Official Page
    Dec, 2021
    - Oct, 2024
  • Certified Tester, Foundation Level
    ASTQB - ISTQB in the U.S. - Official Page
    Jan, 2021
    - Oct, 2024

Experience

  • FranchiCzar
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Software QA Engineer
      • Oct 2021 - Present

      • Write up requirements and steps for bug reproduction and new system modifications. • Work with Developers to assess and develop system modifications. • Work with technical writer in writing up new features. • Work with Developers to test software modifications. • Regression testing of proprietary software. • Create test cases for manual testing in DevOps. • Analyze franchisee issues to duplicate and/or assist in resolution. • Global Admin for Microsoft 365 • Configure all new employees’ laptops and maintain all others when needed. Onboard new employees and franchisees into the system, grant access security based on type of onboarding. • Monitor emails for phishing and malware attacks and take appropriate actions to prevent future attacks. Show less

  • Code Ninjas
    • United States
    • Consumer Services
    • 700 & Above Employee
    • Software QA Engineer
      • Apr 2019 - Oct 2021

      • Write up requirements and steps for bug reproduction and new system modifications. • Work with Developers, Product Owners and Franchisees to assess and develop system modifications. • Work with technical writer in writing up new features. • Work with Developers to test software modifications. • Regression testing of proprietary software. • Create test cases for manual testing in DevOps. • Analyze franchisee issues to duplicate and/or assist in resolution. • Global Admin for Microsoft 365 • Configure all new employees’ laptops and maintain all others when needed. Onboard new employees and franchisees into the system, grant access security based on type of onboarding. • Monitor emails for phishing and malware attacks and take appropriate actions to prevent future attacks. • Co-managed New Franchisee Training setting up new franchises with the knowledge of how to be successful in systems and their location. • Created guidelines and routing practices for tickets submissions through Zendesk portal. Show less

  • Ebix
    • United States
    • Software Development
    • 700 & Above Employee
    • Client Services
      • Feb 2006 - Apr 2019

      • Managed and audited team of 25 indexers, kept daily, weekly, monthly reports for counts and errors to be given to clients. Created billing report given to manager to bill out each client. • Monitored and handled client services support emails and phone calls by logging into troubleshooting system, getting detailed information about the issues when not given, doing lower-level investigations into software issues and fixing as needed or delegating to proper department for fixing. • Test software modifications. Analyze client issues to duplicate and/or assist in resolution. Communicate with clients, programming, quality assurance, development, and product consulting team to report back to clients and departments within company. Show less

Education

  • Penn State University
    Bachelor's degree, Information Sciences and Technology
    2018 - 2023
  • Southwood High School
    1987 - 1990

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