Experience

VGM Insurance Services

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2023 - Present



Newfi Lending

• United States
• Financial Services
• 1 - 100 Employee

• VP of Processing

  • Jan 2022 - Nov 2022



Veridian Credit Union

• Banking
• 300 - 400 Employee

• Mortgage Lending Processing Supervisor

  • Nov 2017 - Jan 2022



BankIowa

• United States
• Banking
• 1 - 100 Employee

• Residential Real Estate Lender

  • Apr 2015 - Nov 2017

  ● Guide customers through the mortgage loan process from taking an application, providing disclosures and assisting them through their closing. ● Attract new mortgage loan customers by developing relationships within the real estate community and making sales calls to prospective customers and referral sources. ● Provide outstanding customer service to all customers, whether it is during the loan process or post-closing. ● Originating Fannie Mae, FHA, VA, USDA and in-house portfolio loans, both conventional and ARM, borrower paid MI and LPMI. ● Experience using Desktop Underwriter when originating loans. ● Responsible for knowing our investor’s guidelines and staying up to date on their requirements. Show less



Ocwen Financial Corporation - US

• United States
• Financial Services
• 700 & Above Employee

• Corporate Trainer

  • Aug 2011 - Apr 2015

  ● Effectively delivered training to newly hired associates in Customer Care, Collections, Single Point of Contact and Loss Mitigation. ● Led training for existing employees from several different departments and job functions. ● Analyzed our training department processes and worked on several projects to improve the current processes and successfully implemented those changes. ● Created training material on various topics and helped keep all training material up to date. ● Effectively delivered training to newly hired associates in Customer Care, Collections, Single Point of Contact and Loss Mitigation. ● Led training for existing employees from several different departments and job functions. ● Analyzed our training department processes and worked on several projects to improve the current processes and successfully implemented those changes. ● Created training material on various topics and helped keep all training material up to date.



GMAC Mortgage

• Supervisor

  • Mar 2010 - Aug 2011

  ● Successfully managed a team of 12 associates and one team lead to be one of the top performing teams in the department. ● Monitored associates phone calls and provided feedback on a weekly basis. ● Was responsible for tracking PTO time used, verifying time card information was correct, approving time cards and other Human Resources related tasks. ● Took elevated calls from customers, researched issues and followed up with customers providing a resolution.

• Team Lead

  • Dec 2009 - Mar 2010

  ● Handled elevated calls from customers regarding their mortgage. ● Researched issues and worked with other business units to resolve the customer’s problem. ● Provided great customer service to customers and always followed up with a response to their issue. ● Coached loan counselors on their calls and provided feedback in areas where they could improve.

• Loan Counselor

  • Jun 2009 - Dec 2009

  ● Handled inbound and outbound calls from customers regarding their mortgage. ● Worked with customers to come up with the best solution to resolve their delinquency based on their financial situation. ● Assisted in training new hires through call shadowing.