Customer Success Manager

• Feb 2022 - Present

Responsible for the management and growth of existing customer relationships in the UK region within defined market sectors.Arken.legal is transforming the global estate planning industry with digital technology. It delivers business efficiencies, consistency across a practice and lowers risk while enabling customer acquisition and an improved customer experience.The heart of our API-enabled product suite is Arken, the leading Estate Planning document drafting automation software, which can create complex Wills 4 x times as fast as drafting manually. Our product suite enables smart businesses to build a seamless business process that resolves the need for the manual entry of data and supports business growth.Arken products are used by more than 500 firms including Legal practices, Accountancy practices, Will writers and Legal services businesses in the UK , as well as Trust companies in South Africa, Australia and New Zealand.With 25 years' experience and more than 6 million Wills having been created using our products, today Arken.legal is a software as a service business offering secure, cloud based solutions.

Associate Account Manager

• Sep 2021 - Feb 2022

Sales Executive

• Sep 2015 - Sep 2021

Sales Executive

• Aug 2014 - Sep 2015

Talent Development Support/Customer Relations

• Jun 2013 - Aug 2014

Enrolments Adminstrator

• Feb 2011 - Jun 2013

Sales Assistant

• Nov 2010 - Feb 2011

Reception and Operations Assistant

• Sep 2008 - Nov 2010