A Little Bit of Everything

• Jul 2021 - Present

Senior Project Manager

• Sep 2017 - Jul 2021

Interpersonal Frequency (I.F.) builds and supports award-winning Drupal websites for civic institutions. They provide data-driven development and design consulting, open-source cloud hosting solutions and deeply insightful custom analytics tools. ● Managed the projects to launch 12 websites helping to make municipal websites more responsive, accessible, and accountable to their supported residents. ● Guided remote teams of designers, developers, clients, and third-party vendors from website conception to launch. ● Prepared and monitored project schedules and budget, managed project scope, and contributed to QA of project deliverables. ● Proactively identified and mitigated project risks to expeditiously resolve project issues. ● Participated in the overall improvement efforts of the Project Management team by seeking opportunities for feedback and development. Website Launches: Berks County Public Library, Boston Water and Sewer Commission, City of Norman Oklahoma, Harris County Public Library, Mid-Continent Public Library, Northwest Seaport Alliance, Pittsburgh Water and Sewer Authority, Port of Tacoma, Santa Clara Valley Water District, St. Louis County Library Foundation, Tulsa City-County Library, Wake County NC, Interpersonal Frequency Show less

Senior Project Manager

• Mar 2017 - Aug 2017

Senior Project Manager focusing on process improvements and managing the successful launch of custom website development and consulting projects. ● Managed multiple large web site development projects that required close coordination with the clients, account managers, designer and developers. ● Initiated multiple process improvements including a transition to Agile Kanban methodologies, adoption of project management planning software, and modifications to the project scoping process. ● Participated in team resourcing and project assignment decisions to ensure incoming and inflight work was adequately balanced amongst the current team. ● Facilitated weekly process improvement meeting that included collaboration with the Sales department, Development, and Project Management. Show less

Senior Project Manager/Release Train Engineer, Product Development/IT

• Sep 2015 - Mar 2017

Oversaw long term and daily operations for strategically important applications within the Product Development department. ● Functioned as the Release Train Engineer to facilitate planning and execution across multiple application teams as part of a company initiative to implement SAFe agile. Coached teams on agile implementation. ● Lead cross-functional and geographically diverse team supporting a backend flight planning system. This application supports multiple customer facing applications critical to customer flight planning activities. ● Worked collaboratively with business and technical teams to develop and execute product strategy and roadmap. Worked with technical teams to translate this into workable requirements, dependencies, risks, integrations, and schedule. ● Gatekeeper for planning and prioritization of incoming work. Assisted with initial triage of issues, ensure new requests are fleshed out, and run change meetings to control scope and rank issues. ● Participated in intern selection and mentor junior/new members of the team to ensure the collective success of the organization. Show less

PMO Project Manager

• Mar 2015 - Sep 2015

Supported a company-wide IT infrastructure project and strategic sales and marketing projects. ● Led enterprise-level projects and provided support, leadership and organization for high-value capital projects and initiatives. ● Facilitated large scale project to redesign and rebrand product packaging to align with new corporate identity. Circled the wagons for marketing, sales, procurement, finance, and operations to ensure a smooth transition from old to new. ● Collaborated with Sales team on design and implementation of custom SalesForce interface including integration with customer service and product tracking applications. ● Facilitated Sales and Marketing initiatives aimed at increasing market share of specialty products and “Dream Big” projects. Show less

Senior Project Manager, Professional Services - Client Implementations

• Jun 2013 - Mar 2015

Managed multifaceted implementation projects for commercial and military aviation customers. ● Awarded 2014 Digital Aviation Project of the Year for overseeing successful implementation of mission planning software on a strategic military project. Led to a follow on contract for additional services. ● Guided customers through system implementation within a complex, challenging environment via extensive on-site presence in the United States and Mexico. ● Managed globally-distributed, cross-functional project teams through full project lifecycle within and across Agile, RUP and Waterfall methodologies. ● Directed all operational aspects of US and foreign military mission planning project, including multiple application deliverables and orchestration of extensive technical and on aircraft testing. ● Collaborated with Sales and Account Management departments in RFP and client presentations resulting in the awarding of strategic and high value client projects. Show less

Product Manager

• Oct 2006 - May 2013

Responsible for all aspects of products and projects including client engagement, requirements management, and release management to support and grow subscription services, digital content and prepaid commerce. ● Successfully managed strategic web based applications responsible for facilitating digital subscription services between cable and satellite providers and major big box retailers. ● Worked with clients to developed new product offerings, designed new application features, maintain positive working relationships.● Ensured secure and accurate financial transactions and gift card funding to facilitate customer orders and rewards. Oversaw project to safeguard PII and PCI consumer information within the applications and during transmission of credit card processing information. ● Managed client and corporate projects from inception to implementation, including pricing and contract agreements, managing project scope, dev/test processes, and client adoption.● Participated in ongoing production support, user testing, managed database content through SQL queries, and authored detailed business and technical documentation. Very much a dirt under your nails mentality. Show less

Software Quality Assurance Test Manager

• Feb 2006 - Oct 2006

Created QA team dedicated specifically to Emerging Technologies projects and applications. Oversaw the testing of multiple external facing applications and directing local and offshore resources.● Supervised and performed release testing for all new applications, providing final approval for release. ● Created detailed test plans and configurations encompassing full life cycle testing (Unit, Function, System, Integration, Performance and User Acceptance). ● Managed daily activities of quality assurance team, accountable for all test schedules, plans, and resources according to product deadlines.● Top-level escalation point for software concerns, including troubleshooting software defects for immediate resolution and providing innovative solutions for software deficiencies. ● White box testing, utilizing XML and SQL databases, Black box testing of web-based GUI interface Show less

QA Tester/Team Lead

• Sep 2005 - Dec 2005

Contract position to assist with a large scale migration of VA Health records from legacy systems to new platform. Position required a high level of confidentiality and knowledge of HIPAA privacy regulations. Contract position to assist with a large scale migration of VA Health records from legacy systems to new platform. Position required a high level of confidentiality and knowledge of HIPAA privacy regulations.

Software Quality Assurance Tester

• Mar 2005 - Sep 2005

Provided 3rd party quality assurance testing and planning for narrowly focused projects and clients. Provided 3rd party quality assurance testing and planning for narrowly focused projects and clients.

Product Manager

• Oct 2002 - Jan 2005

National organization that served schools and special needs students through development of innovative software with an original focus on special education (IEP) solutions. ● Collaborated with administrators and teachers across the country to ensure alignment with state and local educational requirements. ● Validated enhancements with industry experts and clients.● Ensured products complied with federal and state mandates for special education IEP tracking.● Effective liaison between Support, QA, and Development departments to assure the analysis, design and release of superior products. Show less

Crystal Reports Developer

• Oct 2002 - Jan 2005

Responsible for providing custom reports for internal and external use. Defined and developed custom reports through direct collaboration with clients and/or internal team members.

Software Quality Assurance Manager

• Oct 2002 - Jan 2004

Lead small, but dedicated QA team responsible for testing multiple applications in a rapid release environment. Responsible for all aspects of test planning, resource management, and test case development.

Laboratory Technician II

• Mar 2002 - Oct 2002

Valleylab focused on product development of advanced electrosurgery systems and accessories. A fascinating but misguided attempt to actually use my biology degree resulting in daily handling of pig parts. Valleylab focused on product development of advanced electrosurgery systems and accessories. A fascinating but misguided attempt to actually use my biology degree resulting in daily handling of pig parts.

Software Engineer

• Jun 2000 - Mar 2002

Position provided a solid foundation for future interactions with development and IT teams. Focused on frontend presentation and streamlined backend communication. Documented first departmental procedures manual. Ultimately discovered that I'm not a developer. It's as much a mind set as a skill set.

Quality Assurance Coordiator/Tester

• May 1998 - Jun 2000

Discovered a love for IT and software that caused me to leave my biology degree behind and follow technology. Conducted testing on both Windows and Macintosh platforms