Maintenance Manager

• Sep 2019 - Present

• Provided full project management and leadership to a team of 26 individuals managing 1,427 single family homes. Directed, coordinated and oversaw the work of subordinates.• Interviewed applicants. Developed and set performance standards for subordinates, reviewed their accomplishments, counseled them on deficiencies, administrated written evaluations, scheduled and approved their leave.• Monitored and accessed the property management and maintenance operations of housing for the appropriate quality and performance levels.• Delegated BOM (between occupancy maintenance) and service team tasks to employees, managing progress, and ensuring work had been completed within metrics set forth by the Department of Army. • Performed change of occupancy inspections of units.• Analyzed maintenance operations reports, prepared variance reports and made recommendations for improvement and implementation.• Analyzed financial reports reviewing and reporting all pertinent cost. Assisted in preparing the annual operating supply and maintenance budgets. • Partnered with the local Army Housing Office to ensure the needs and safety of residents were met. • Served as a member of a team, administering daily input of repair and maintenance / infrastructure reviews of housing operations.• Developed plans and schedules for round the clock maintenance operations.• Maintained various reports to include make ready, unit availability, personnel, customer service and annual surveys.• Trained staff in both Yardi and Entrata software systems.• Responsible for vendor management and development of the maintenance team. • Conducted Ground Lease Inspections annually.• Lead on CEL Survey Project 2020, 2021, and 2022.• Responsible for ensuring uniformity of policies and procedures while being proficient in all trades of maintenance. • Managed overall tenant relations and promoted tenant satisfaction. Show less

Maintenance Technician

• Mar 2019 - Sep 2019

• Provided high quality customer service to all residents by responding to maintenance requests in a timely and professional manner, maintaining a clean and safe workspace in the residents’ home.• Responsible for meeting work order completion deadlines and closing work orders utilizing both Yardi and Entrata systems.• Inspected units to determine damages to the unit and the specific maintenance needs.• Inspected and performed preventative maintenance inspections and maintenance repairs on homes, grounds and other amenities. This included plumbing, electrical, appliance repair, carpentry and HVAC.• Adhered to the occupational hazards and safety precautions necessary in facilities maintenance.• Participated in an On-Call emergency schedule for evening, weekend and holiday coverage.• Installed new equipment, appliances, fixtures, and parts; modified existing systems; performed repairs on appliances, heating systems, fixtures, switches, and outlets, as well as completing preventative maintenance on HVAC, water heaters and air circulation systems. Show less

Interim service center coordinator

• Sep 2019 - Feb 2020

Turnaround Manager

• Dec 2010 - Mar 2019

• Responsible for overseeing timely completion of turnover tasks on vacant units within budgetary constraints for Fort Rucker family housing. • Developed team members and strategies to reduce turn times and expenses while maintaining high quality standards. Assigned employees to task and ensured completion of all line items on the budget. • Evaluated each worker's performance to ensure quality operations. • Inspected units to determine and document scope of work for make ready. • Confirmed completion of all tasks to standard. Certified units as market ready and performed unit walks with management. Show less