Experience

myhotelbreak.com

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Executive

  • Dec 2019 - Present

  Predominantly dealing with inbound telephone enquiries from new and existing customers, assisting with all manner of queries relating to their holiday break. I am also responsible for responding via email and Facebook messenger aswell as a live chat facility! This is a fast paced environment where each call and customer is completely different.



Bella Italia Food Dubai

• Food and Beverage Services
• 1 - 100 Employee

• Waitress

  • Nov 2016 - Nov 2019

  eastkilbride



Kafevend (Acquired by Eden 2013)

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Telesales Manager

  • Jan 2014 - Jun 2016

  Blantyre, Scotland Managing the telesales department alongside co-ordinating an internal project to increase revenue. Creating and implemeting new processes to maximise productivity. During my first year, my team saw a 73% increase in sales



Optical Express

• United Kingdom
• Medical Practices
• 500 - 600 Employee

• team manager

  • Feb 2009 - Dec 2013

  Driving sales within the department through motivation and guidance always ensuring we are ahead of previous targets. Providing 1-2-1 training to all team members at least once a week. Designing action points for each advisor and tracking this throughout the working week ensuring coaching advice is being implemented.



Abbey

• Banking
• 300 - 400 Employee

• Team Manager

  • Jan 2005 - Nov 2008