National Operations Manager & EA to CEO

• Jul 2021 - Present

Office Facilities & Events Manager

• Jun 2016 - Feb 2021

Facilities Management: - Overall Facilities Management of four floors (over 4000sqm) in the prominent Telstra House Building and the daily support of over 400 staff. - Develop & maintain excellent relationships with many Telstra House teams such as: Building Management (CBRE), Security (Wilson), Telstra House Support Team (Telstra internal contractors), Facilities (JLL), Janitorial (ISS) and Maintenance (Intact Group). - Proactively manage all OH&S compliance as well as staff training for fire and first aid requirements. Event Management: - Research, propose & organize all staff events, awards & incentives ensuring they are in line with Centre Budget allocations as well as pre & post event promotion through national internal channels. Including: revitalizing monthly staff VIP events, various charity days, client hosted theme days, mid-year awards, end of year parties & various creative Management team building experiences. - Precise & transparent management of many Reward & Recognition budgets (over 100K annually) always ensuring that the maximum staff benefits were fully realized. Office Management: - Management, training & documentation of 2IC admin support staff for Pirie St office. - PA duties for Senior Centre Management. - As the most experienced office manager nationally, I travelled multiple times to train administrators in Melbourne. I also managed the opening & relocation of staff to a new office in Richmond. - Heavily involved with all on-boarding and off-boarding of staff together with supporting Recruiters, Trainers and Human Resources teams. - Designed & implemented complex tracking systems including: * National credit card accounting system * Medical certificate processing and verification: providing HR with valuable team member data * Staff hardware: recovering over $30K in possible lost revenue in a 3-year period Show less

Production Administrator, Heavy Maintenance

• Apr 2016 - Jun 2016

- Daily processing & reconciliation of Heavy Maintenance production paperwork. - Preparation and distribution of daily reports for team Production Boards. - Processing & auditing timesheets against relevant work orders. - Facilitating staff travel and associated expense claims. - New staff & contractor inductions. Processing weekly invoices from external contracted staff. - Generating various daily/weekly reports from Access databases. - Distribution of incoming/outgoing mail for entire hanger crew. - Tracking & scheduling updates to any relevant staff/engineer training. Show less

Community Manager

• Jun 2014 - Oct 2015

- Management of all facilities and community event ordering. Source, manage and maintain relationships with vendors for repairs, general maintenance and upgrades. - Successfully project managed a building renovation as part of a planned business expansion. - Programming, supply and tracking of all electronic key fob and hard key access for the space. - Handling of both internal and external meeting and event inquiries, while ensuring that rooms are set up with the required resources and packed down afterwards. - Ensure that all new visitors to Inspire9 are given a tour of the work space and facilities, to help identify their business needs and goals, with an emphasis on making everyone feel welcome. Show less

Office Manager

• Feb 2011 - Oct 2013

• Responsible for managing all office operations for Kiva’s Head Office through a period of growth, taking the number of employees from 45 to over 100 with a large Intern program. • Responsible for developing a positive culture of accountability and continually improving internal processes. • Organised an office move into a new purpose-built open-plan space, this included selecting the new space, developing a staff committee and consulting with employees for feedback to develop creative workplace solutions. • Worked closely with Architect, Building Managers and Fit-out contractors to coordinate the office fit out and successfully planned and project managed all aspects of the move. • Development of office procedures to ensure all operations run smoothly and within tight budgets. • Fully responsibility for ensuring the office is stocked with all capital equipment and consumables, selecting suppliers, negotiating pricing and managing all budgets. • Management of the reception area, meeting and greeting all visitors, providing general administrative support. • Responsible for managing all facilities including organising meeting rooms, office maintenance and security; liaising with Building Management Team and Contractors. • Development, maintenance and implementation of all OH&S, Emergency and Disaster Response procedures. • Organisation of internal and external events to promote knowledge sharing and positive office culture, this included: two major annual events for up-to 200 guests, evening social events, lunchtime knowledge sharing talks, training sessions and Toastmasters. Managed tight budgets to develop creative solutions to engage staff and develop culture. • Staff inductions including organising equipment and on-boarding in office process, policy and culture. • Travel to Kenya in 2013 to fit out and coordinate the opening of Kiva’s second office in Nairobi, managed the budget and provided input into office systems and processes for operational consistency. Show less

Office Manager / Client Services

• Jun 2009 - Aug 2010

• Responsible for overall internal office support & clerical activities required to run a client driven production company, managed reception, admin support, purchasing requests, accounts, payroll and diaries. • Managed client interaction and provided support during onsite meetings and post-production sessions. • Production Assistant, organised Run Sheets, coordinated with external agencies, organised equipment, venues and contract staff, assisted on shoots, managed the media asset library and tracked assets. • Scheduled and supported company meetings and special events such as the “Suite 1000” launch party after moving into a new office space (www.youtube.com/watch?v=yendhg4KfEU). • Supported partners, staff producers and staff editors, including inducting any new staff `, organising maintenance, overseeing safety, security and planning for emergency situations. Show less

Event Manager: "Stimulating the Blue Economy"

• Mar 2009 - May 2009

The Environmental Defence Fund are a high profile non-profit focused on solving environmental problems. • Full organisation of an event called “Stimulating the Blue Economy” focused on promoting sustainable seafood practises to the Hospitality sector, held at the Google Campus in California. • Management of budget, schedule development, organised all resources including staff, photographers and invites, sourced sponsors and targeted potential attendees. • Completed all administration and processed all contractor invoices for payment by EDF. • Produced & Directed a cooking demonstration by local Michelin rated chef (Mark Doman from One Market) in support of and to promote the use of sustainable seafood. And also as we were unable to do any live cooking at Google HQ. Show less

Production Coordinator (on set)

• Jan 2009 - Feb 2009

Shooting for various internal media for Sprint Shooting for various internal media for Sprint

VFX Production Coordinator, “The Battle of Redcliff”

• 2008 - 2008

• Served as the key communication liaison for organising dailies and shot reviews, provided updates on priorities, shot status and reschedules on behalf of the VFX Supervisor and other creative leads.• Development of Excel spreadsheets to track and manage information and processes.• Notated and communicated feedback and decisions made, updating the production system (Shotgun).• Scheduled and assigned tasks effectively for optimal utilization of all resources and supervised and trained a Production Assistant Show less

VFX Outsource Coordinator, The Orphanage Inc. “You Don’t Mess With the Zohan”

• 2007 - 2008

• Management of five outsourcing companies, for pre and post production needs, developed internal procedures to track work and coordinate editing in a highly pressured, time-sensitive environment.• Provided critical support by processing set data for continuity, matchimation and lighting reference.• Designed and implemented a new outsource pipeline which ensured a streamlined feedback process that in turn eliminated unnecessary time delays due to time differences with other project vendors.• Managed daily production calendar including personal schedules for VFX Senior Producer & Supervisor.• Liaised between all production, editorial, crew & vendor staff and scheduled and tracked outsourced shots being delivered (over 250 made final). Show less

Guest Services Supervisor

• Mar 2004 - Aug 2006

The InterContinental Hotel is one of Sydney’s most prestigious 5* Hotels with 509 rooms supported by 500 staff. The InterContinental Hotel restructured their Guest Services process to have a centralised department to manage and respond to all Guest requirements. • Established new policies and procedures for the Instant Service Centre and Front Office. Standardised and created templates for all Front Office documents and wrote a 50 page manual covering all aspects of guest services. • Management, training and development of Guest Services team providing 24/7 service, providing high-level support on issues when required. • Responded to a wide range of Guest enquiries and requests including emergency situations, providing exceptional service and etiquette and a calm response at all times. • Ran daily reports and organised special requests for arriving guests including managing high-profile celebrity arrivals. • Prepared and carried out intensive one-on-one training with all new ISC employees and was part of the hotel “Emergency Response Team” • Moved into the Business Centre to look after high profile business guests and VIPs. Show less

Banquets Supervisor

• 2004 - 2006

Pinnacle Hospitality is Australia’s largest national hospitality staffing partner. • Supervised and coordinated up-to 60 contract staff for events at Sydney’s premier venues to serve food for up-to 600 people within strict itineraries to fit in with event schedules. • Coordinated with prominent venues such as Sydney Town Hall, Telstra Stadium, various 5 star hotels as well as corporate offices and clubs and scheduled events between service staff and on-site catering crew. • Responsible for the delivery of a very high standard of F&B service and immaculate presentation. Show less

Cellar Door Sales & Accommodation Management

• 2003 - 2004

Highbank Wines is a boutique South Australian Winery with a Cellar Door and Bed and Breakfast Accommodations. • Taking accommodation reservation and phone queries, meeting and greeting all guests, scheduling wine tasting, processing wine orders, including worldwide delivery. • Office administration such as processing invoices, responding to email correspondence, faxes, etc. Highbank Wines is a boutique South Australian Winery with a Cellar Door and Bed and Breakfast Accommodations. • Taking accommodation reservation and phone queries, meeting and greeting all guests, scheduling wine tasting, processing wine orders, including worldwide delivery. • Office administration such as processing invoices, responding to email correspondence, faxes, etc.

Cocktail Waitress, Bar Staff & Food Service

• 2003 - 2004

• Restaurant supervisor as required for very busy shows • Cocktails (included personal training and creating new ideas) • Solely responsible for the bar during the day which required much preparation and organization for the evening shows • Responsible for opening and closing of bar and restaurant as required • Restaurant drinks waitress • A la Carte food service in venue restaurant • Restaurant supervisor as required for very busy shows • Cocktails (included personal training and creating new ideas) • Solely responsible for the bar during the day which required much preparation and organization for the evening shows • Responsible for opening and closing of bar and restaurant as required • Restaurant drinks waitress • A la Carte food service in venue restaurant

PA & Office Manger

• 2000 - 2002

Karen Foster Public Relations was a prominent South Australian PR company. • Full responsibility for management of the office, providing administrative support and managing the Directors diary. Assembled client media reports, contact reports and correspondence. • Coordinated, scheduled and managed events including booking venues, photographers, and hostesses, and organising catering, schedules, audio-visual and staging equipment. • Coordinated specific requirements for menus, catering, image requirements and schedules of events, design, print and distribute invitations and maintain TV, Radio and Print media lists. Show less