Experience

TEC - Telephone Electronics Corporation

• United States
• Telecommunications
• 1 - 100 Employee

• Director Of Operations Support

  • May 2019 - Present



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Repair Manager

  • Feb 2016 - May 2019

  Project Lead for Reduction in Internal Contacts, Non-productive dispatch and Escalation Management Supervise a group of 1/2 Level Tech Support agents, top ranked in my organization for results Project Lead for Reduction in Internal Contacts, Non-productive dispatch and Escalation Management Supervise a group of 1/2 Level Tech Support agents, top ranked in my organization for results



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• General Manager

  • Jan 2014 - Jan 2016

  Meet and exceed team goalsCoach and develop solutions specialistsBudget and forecast to match Director's visionImprove processesResponsible for customer experience and enhancing the brandMaintain inventory

• SMB Manager

  • Feb 2013 - Jan 2014

  Retail to business salesConsultative approach to technology solutionsMachine learning sales

• Assistant Retail Sales Manager

  • Jan 2011 - Feb 2013

  Coach and develop team membersAssist with management of inventory

• Sales

  • Feb 2010 - Dec 2010