Experience

Transactly

• United States
• Real Estate
• 1 - 100 Employee

• Transaction Coordinator

  • Jun 2020 - Present

  - Transaction Coordinator/Assistant for agents to ensure smooth transactions and allow them to focus on building their business. - Act as an extension of the agent and oversee all aspects of transactions including prepare listing/buyer paperwork, enter deals into MLS and CRM, coordinate with all parties to maintain deadlines and status updates, create systems to improve efficiency, maintain schedules, manage compliance procedures, and handle the day-to-day tasks. - Transaction Coordinator/Assistant for agents to ensure smooth transactions and allow them to focus on building their business. - Act as an extension of the agent and oversee all aspects of transactions including prepare listing/buyer paperwork, enter deals into MLS and CRM, coordinate with all parties to maintain deadlines and status updates, create systems to improve efficiency, maintain schedules, manage compliance procedures, and handle the day-to-day tasks.



Keller Williams Realty Infinity

• Real Estate
• 100 - 200 Employee

• Real Estate Broker & Director of Operations for Head Productivity Coach

  • Feb 2018 - Present

  - Director of Operations and right hand to the Head Productivity Coach at Keller Williams Infinity. Manage new client on-boarding, report tracking, liaise with clients, maintain production records, redevelop and maintain website, and ensure behind the scenes runs smoothly for clients across multiple offices.- Manage all facets of Real Estate transactions including market analysis, pricing strategies, and marketing of properties. • Effectively negotiate, or oversee negotiations, and ensure fiduciary service of the transaction for clients from initial contact through closing.



Coldwell Banker Residential Brokerage

• Realtor®

  • Nov 2014 - Feb 2018

  • Assist clients in finding their right home at the right price. • Develop expert knowledge regarding neighborhoods, schools, and homeownership issues• Work as an intermediary between the buyers and the sellers. Make the process transparent to the clients. • Assist clients in finding their right home at the right price. • Develop expert knowledge regarding neighborhoods, schools, and homeownership issues• Work as an intermediary between the buyers and the sellers. Make the process transparent to the clients.



Redfin

• United States
• Real Estate
• 700 & Above Employee

• Associate Agent

  • Feb 2013 - Sep 2014

  - Served as an Ambassador of Redfin to existing and potential clients. - Provided a strong service-oriented perspective and focus on being an advocate for clients. - Stayed up to date on the local real estate market to provide accurate and timely advice and assist customers in finding the right home at the right price.- Scheduled and led home tours, monitored inspections, hosted open houses, and assisted with post-mutual tasks.- Worked closely with agents and coordinators as a team to ensure clients' needs were met as quickly as possible.- Toured an average of 50 - 60 homes a week.- Provided honest insights of properties on Redfin's website for the public.



Marketing Manager

• Customer Relations and Marketing

  • Jun 2011 - Aug 2012

  - Oversaw front-office operations and provided initial contact with clients and customers. - Demonstrated ability to maintain composure and successfully resolve issues with clients while maintaining a positive relationship.- Participated in interviewing and hiring decisions for new personnel.- Orchestrated special customer appreciation efforts for customers and associates including Christmas cards and gifts.- Selected by company owner to start new position of Marketing Manager. - Developed and implemented new marketing plan combining Print Advertising, Social Media, Web Marketing, and Lead Generation. Created Property Management marketing print brochure for prospective clients.- Generated new business leads through development of Google and All Property Management ads.- Redesigned website layout, created and maintained Facebook page and Twitter account to build company’s web presence and industry recognition. Received positive praise from industry insiders for efforts. - Authored online Tenant and Property Owner blogs, print newsletters, and professional correspondence to customers and vendors for ongoing communication.



Technology Coordinator

• Technology

  • Jun 2011 - Aug 2012

  - Resolved technology issues, and spearheaded new technology acquisition for fast-paced real estate office. - Assigned to identify, evaluate, recommend, and install realty and office based software. - Created documents and presentations using Microsoft Publisher, Serif Page Plus, and Microsoft PowerPoint.- Handled billing, payments and deposits through QuickBooks. - Resolved technology issues, and spearheaded new technology acquisition for fast-paced real estate office. - Assigned to identify, evaluate, recommend, and install realty and office based software. - Created documents and presentations using Microsoft Publisher, Serif Page Plus, and Microsoft PowerPoint.- Handled billing, payments and deposits through QuickBooks.



Property Coordinator

• Property Preservation and Real Estate

  • Jun 2011 - Aug 2012

  - Licensed IL Real Estate Broker- Served as right hand to Managing Broker and company owner in dynamic REO office.- Promoted from part-time intern to full time position handling Property Preservation and Closings within 4 months. - Solely managed preservation repairs, vendor acquisition/coordination, village requirements, and reimbursement submissions for realty office servicing hundreds of Fannie Mae properties. - Served as point of contact between Fannie Mae Asset Managers and buyer’s team in addition to completing seller responsibilities to ensure timely closings. - Saved multiple high-value deals and company’s commission revenue by working with buyer and seller teams to resolve issues and meet closing date.- Reviewed Multi-Board contracts with outside agents for accuracy and completeness prior to delivering to Managing Broker. - Served as liaison between property owners, tenants, and vendors for repairs and lease signings within the Property Management Division. - Redesigned repairs process for more timely and economical resolutions and increased client satisfaction.



Aurora Police Department and Montgomery Police Department

• Public Safety and Investigation

  • Mar 2005 - Jun 2010

  - Investigated criminal activity, enforced laws, and responded to citizen assist calls.- Performed crisis intervention and diffused highly volatile situations while ensuring citizens’ safety and personal rights. - Developed successful community relations and requested specifically by several citizens/business owners to handle their calls. Selected to serve as police department’s representative at National Night Out events- Earned positive accolades from Sergeants and State Attorney’s office for clear and concise reports and effective court testimony on several cases.



Project Manager/Coordinator

• Project Management

  • Jun 1994 - Oct 2004

  - Successfully managed vendor relations, budgets, and projects from conception to completion.- Led multi-platform projects, new product development, and product maintenance efforts to successfully meet the analytical and marketing needs of large auto manufacturers and their dealerships. - Praised by Mitsubishi Motors for extensive process rewrite which significantly decreased turnaround time and processing costs. Received highly positive feedback from client on training process.- Selected by supervisor to accompany him to NJ and present a new business design solution to BMW Motors. - Spearheaded effort to incorporate the United States Postal Service’s address changes into appropriate automotive products to retain compliance and avoid regulatory fines. Became subject matter expert.- Assisted Senior Project Manager with project execution, communications, development of standardized project deliverables, and management of testing procedures. Analyzed system requirements, created and executed test cases, and developed training documentation.- Recognized for excellent performance in coordinating project activities and communication needs for system migration effort impacting over 70,000 users from Windows NT to Windows 2000. - Integrated standardized testing procedures to successfully improved relations with Enterprise Test Center.- Selected by Senior Project Manager to manage workload of eight Database Administrators and five Testing Analysts.- Coordinated development and delivery of technical training procedures, which saved the company three weeks of training time and resulted in a reduced learning curve for team members.