Experience

time2talk Leadership
• Australia
• Professional Training and Coaching
• 1 - 100 Employee
• Customer Experience Lead

  • Oct 2020 - Present


Coles Myer Ltd (IT)

• Services Provisioning Co-ordinator

  • Aug 2005 - Dec 2006

  As a member of the busy Provisioning team, I was responsible for delivering a wide range of IT services to head office users, both for Coles Myer IT/Retail Support Groups and also all the Coles Myer brands. The role required a very strong customer service focus whilst also ensuring that strict SLA's were adhered to. The role required well developed organisational and problem solving skills, along with the ability to analyse the customers' requirements and deliver the required solutions. As a member of the busy Provisioning team, I was responsible for delivering a wide range of IT services to head office users, both for Coles Myer IT/Retail Support Groups and also all the Coles Myer brands. The role required a very strong customer service focus whilst also ensuring that strict SLA's were adhered to. The role required well developed organisational and problem solving skills, along with the ability to analyse the customers' requirements and deliver the required solutions.



Edwards Dunlop Paper

• Administrative Assistant

  • Jul 2005 - Jul 2005

  PA duties for General Manager Diary Management Travel Arrangement Organising Meetings Document preparation General Administration duties Assist HR Coordinator Preparing Letters of Offer Documentation updating Filing PA duties for General Manager Diary Management Travel Arrangement Organising Meetings Document preparation General Administration duties Assist HR Coordinator Preparing Letters of Offer Documentation updating Filing



Munters

• Sweden
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Office Administrator

  • Mar 2005 - Apr 2005

  Invoice preparation Follow up Accounts Payable issues Follow up outstanding debtors Customer enquiries Book jobs and organise technicians Invoice preparation Follow up Accounts Payable issues Follow up outstanding debtors Customer enquiries Book jobs and organise technicians



Jenny Barbour IT and Project Recruitment

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Jun 2000 - Jul 2004

  Duties: To provide high quality Account Management to clients with the availability and accuracy of appropriate candidates and to assist in the management of current contractual staff. To fully understand the business needs and resource management requirements for all clients. Key Tasks: • Provide high quality Client relationship • Fully understand Client resource requirements • Receive and confirm accuracy of all candidate information • Prepare resourcing reports within timeframes specified • Perform candidate searches • Interview appropriate candidates as required utilising behavioral interview techniques • Fully understand Contract Management • Negotiation of rates – permanent and contract • Professional advice in the areas of: - Preparation of job description - Information regarding salary levels, market salaries and market activities - Development of resourcing strategies - Relevant legislative advice concerning employment and general HR issues Competencies required for the above role: • Broad technical background • Excellent interview skills utilising behavioral interview technique • Superior organisational skills • Dedicated commitment to Customer service Achievements: • Successful Account Management of Preferred Supplier Agreements for Shell Information Technology International, Cadbury Schweppes and Dun & Bradstreet Australia. • Successful bidding and retention of Preferred Supplier Status • Strong relationship building with clients that allowed for future planning • Successful placement of both permanent and contract staff for a wide range of clients Show less



VDO Australia Pty L

• Systems Support Analyst

  • Jun 1999 - Oct 1999

  Company: Employing 45,000 employees and a turnover of more than 5.7 Billion Euro, VDO are one of the leading system suppliers for the automotive industry. Duties: • Support and maintenance of Head Office and factory production systems • 1st, 2nd and 3rd level system support of customers at all levels of organization • Customer training – including development of training documentation • Project related work - Variety of small projects worked on relating to customer requirements • Network Administration • Ensuring best practices adhered to for IT Department Achievements: • After identifying need developed, implemented and monitored corporate Email Policy • Successful upgrade of the Payroll system for the Company Show less



North East Ambulance Service

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Systems Support Analyst

  • Aug 1997 - Dec 1998

  Company: Northumbria Ambulance Service NHS Trust serves a population of 1.4 million people covering the two counties of Northumberland and Tyne and Wear, over an area of 2067 square miles. It has had the fastest rural ambulance response in England and Wales for the last three years. It employs almost 1000 people and was the first ambulance service to become an 'Investor in People'. It was also the first ambulance service to achieve the BS 5750 Quality Assurance registration. Duties: • 1st, 2nd and 3rd level system support of customers at all levels of organization • 24/7 On – call requirements for the emergency control room, ambulance stations and hospitals within the Northumbria region • Support of all IT equipment for the Emergency Services • Project related work - Planned and implemented the relocation of Headquarters • Security Officer for all IT&T related issues • Training customers - this included the development of the training material and then delivery of training Achievements: • Designed and implemented the Patient Record form which is used on every Ambulance callout. They customer stipulated that they be OCR forms which would scan and record all the data on the form • Trained Administrator who would be processing the forms • Setup and maintained the Help Desk System • Setup a knowledge base for IT staff to reference • Wrote a training manual for control room staff, whose equipment was upgraded from terminals to computers. The manual was for General computer Awareness and included components of a computer, Hardware and Software, Network Overview, Windows basics, Looking after a computer • Updated and expanded IT Data and Security Policy Show less