Experience

First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Compliance Officer II

  • Oct 2020 - Present

  Assess compliance risk, and partner with business leaders to implement regulatory change. Conduct and/or assist with regulatory reviews to mitigate risk exposure. Ensuring that compliance monitoring and self-testing occur in the business units to determine whether rick is sufficiently mitigated. Communicate review findings to compliance and line of business management. Assist in developing, testing, implementing, and administering the Credit Union's compliance program to ensure controls are in place and functioning as expected. Collect and organize regulatory agency directives, memoranda, interpretive rulings, laws, and regulations affecting specific divisions of the Credit Union. Assist in implementing regulatory changes to business operations. Maintain a working knowledge of state and federal laws and regulations. Assist business units with implementing compliance continuous monitoring programs. Review marketing and member facing materials for regulatory compliance.

• Compliance Officer

  • May 2019 - Oct 2020

  Assess compliance risk, and partner with business leaders to implement regulatory change. Conduct and/or assist with regulatory reviews to mitigate risk exposure. Ensuring that compliance monitoring and self-testing occur in the business units to determine whether rick is sufficiently mitigated. Communicate review findings to compliance and line of business management. Assist in developing, testing, implementing, and administering the Credit Union's compliance program to ensure controls are in place and functioning as expected. Collect and organize regulatory agency directives, memoranda, interpretive rulings, laws, and regulations affecting specific divisions of the Credit Union. Assist in implementing regulatory changes to business operations. Maintain a working knowledge of state and federal laws and regulations. Assist business units with implementing compliance continuous monitoring programs. Review marketing and member facing materials for regulatory compliance.



Banfield Pet Hospital

• Travel & Expense Sr. Coordinator

  • Nov 2017 - Apr 2019

  Primary function is responsible for the audit of associate business travel and expense reports, to ensure compliance with company policies. Working closely with Veterinary staff, as well as Corporate staff to ensure compliance with licensing and expense for travel. Familiarity with Veterinary process, as well as Veterinary technology, and Veterinary medicine. Liaison between associates, executives, delegates and expense approvers. Complete audits timely to support Service Level Agreements while ensuring submissions are cleared timely to include corrections and approvals. Provide timely analytics to effectively track expenses and monitor compliance. Ability to create executive ready reports. Prepare accrual reports weekly and monthly as required. Serve as primary contact for associate inquiries regarding expense submissions and system training. Perform special projects and requests from management as assigned and perform other job-related functions as needed.



Great Western Malting Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• North America Accounts Receivable Manager

  • May 2011 - Sep 2017

  Reporting to the North American Controller, this position focuses on managing the AR department including cash applications, collections, and the Billing team for the North American receivable portfolio. Responsibility and accountability to include management of AR and Billing staff providing on-going support & expertise to all reporting staff and assistance in establishing goals with personal development. Maintain mutuality with a positive and productive team environment. Management of the highest quality regarding a high volume of cash applications, and invoicing for four business units and collection processes with timely application of funds received against outstanding invoices. Development, training, implementation and on-going maintenance of SOPs. Implement process improvements for efficiency's. Data entry processing, payroll, employee expenses, new account/customer set up and auditing of all processes to ensure the highest quality and efficiency. Follow credit policy for late and delinquent customers. Provide timely metric reporting to sales & management. Provide support to Credit Manager.



Ross Pacific Management Company

• Property Manager

  • Oct 2008 - Oct 2010

  Licensed Real Estate Broker in WA State, specializing in residential property management, with the main responsibility to maintain and/or increase the value of various real estate investments. Responsible for tracking the performance of residential properties and to ensure that real estate investments accomplish their anticipated revenues. Help clientele manage all financial aspects of their property such as rental income, property taxes and maintenance expenses. Advertise for lease or rent on the property, screen, qualify and select tenants, produce rental or lease agreements, conduct move-ins and move-outs, as well as periodic property inspections. Collection of deposits and rent, solve tenant issues, schedule and oversee all maintenance and repairs with vendors. Proficient in WA State Landlord/Tenant Laws. Provide proper notices for eviction in the event of rental agreement violations; to include but not limited to representation for any legal proceedings. Continually communicate and provide updates to the owners about the physical condition of the property, and all financial arrangements, while ensuring the property is being taken care of.



Washington Mutual Bank

• Banking Loan Consultant

  • Apr 2008 - Oct 2008

  Responsibilities include, but are not limited to, originating quality residential mortgage loans which correspond to current program and product parameters. Develop consistent production of leads from assigned branches, as well as, participate in various business development activities by contacting potential or existing customers to develop new business or retain existing business. Develop strong partnerships between branch staff to increase sales. Conduct training and referral clinics to employees at the branch and provide ongoing product/pricing updates. Actively cross-sell and provide referrals to other areas of the Bank. Collect and analyze information regarding customer’s income, assets, and debts; determining which products best meet the customer’s needs and advising the customer regarding the advantages and disadvantages of different products, as well as marketing, servicing and promoting other Banking products. Maintain consistent communication throughout the loan process with all parties to ensure timely processing and to effectively resolve all issues and questions. Maintain current and thorough understanding and familiarity with all program/product policies and procedures and continually provide accurate and updated information to all customers.



Self Employed/Scott Enterprises

• Loan Officer

  • Nov 2006 - Dec 2007

  Originate and process mortgages for home purchases, and refinances. Solidify contacts with local realtors, contractors, builders/developers, financial advisors and other referral sources and meet all potential borrowers. Effective sales ability. Review and analyze loan transaction packages for preliminary approval or denial in accordance with lender guidelines. Assemble all required documentation for processing and underwriting on each transaction. Responsible for all aspects of origination, processing, conditions of the loan and funding, in addition to completion of the compliance file. Provide communication and be the liaison between the lender and the borrower.



Washington Mutual Bank

• Positions held; Operations/Compliance Officer, Assistant Branch Manager, Operations Supervisor

  • Mar 1997 - Sep 2006

  Operations/Compliance Officer: Conducted operational review/audits, which include an assessment of high level risk areas of lending and deposit operations. Works closely with financial center management on all aspects of compliance and regulatory operations. Provide coaching, mentoring and counseling as needed to assist branch staff. Research and resolve difficult or complex branch or departmental problems. Provide communication and be the liaison between branches and corporate. Support and interpret policies and procedures and recommend changes. Present updates and changes to policies as needed to individuals and group meetings. Provide training to assist in people development through partnerships with other departments. Complete special projects as assigned which include, but not limited to group projects, rollouts, committees and support any corporate initiatives. Assistant Branch Manager: Provide personnel management and supervision for the financial center employees. Act as a liaison among financial center employees, head office administration and various operational support departments. Provide operational control to ensure compliance with current policies, procedures and guidelines. Ensure customer satisfaction through effective, courteous and timely customer services which included new accounts, lending and paying and receiving. Keep staff informed of personnel policies and procedures, products and training opportunities.Operations Supervisor: In addition to all teller job duties, provide supervision of paying and receiving operations. Ensure adequate training for staff, and ensure compliance with Bank balancing standards. Deliver effective customer service at all times. Resolve customer complaints and/or problems in a professional and timely manner that promotes positive customer relationships. Maintain knowledge of specific regulations, policies and procedures.