Experience

Defence Primary Healthcare UK

• Medical Practices
• 1 - 100 Employee

• Administrative Officer

  • Sep 2021 - Present

  Providing general administrative support to include dealing with incoming and outgoing mail and parcels; faxing appointments / appointment requests / investigation requests etc to relevant medical centres / hospitals / Fast Track, liaising with medical staff and patients regarding appointments and other matters e.g. photocopying and faxing.Assisting with the monitoring of patients who Fail To Attend (FTA), inform appropriate unit of FTA, and help carry out regular administrative audits on specific areas.Assisting and mentoring E2 administrative assistants with their daily tasks.

• Administrative Assistant

  • Apr 2021 - Aug 2021

  • Providing administration support to the clinical staff.• Maintaining patient and staff confidentiality • Liaising with patients, booking medical boards and managing Clinicians diaries.• First point of contact for patients by telephone and face to face.• Supporting GPs and Chain of Command in the process of e referrals, following local protocol.



Joedan Windows & Doors

• United Kingdom
• Construction
• 1 - 100 Employee

• Receptionist

  • Jul 2018 - Mar 2021

  Joedan Home Improvements with nearly 30 years experience in home improvements - offer Conservatories, Orangeries, Replacement Windows & Doors in UPVC & Aluminium throughout Gloucestershire & Wiltshire, Hampshire,Kent and Isle of Wight. Handle incoming telephone calls and direct where appropriate.Greet customers and sign post to sales team. Raise all new customer enquiries and process contracts. General office administration, data input and invoicing. Joedan Home Improvements with nearly 30 years experience in home improvements - offer Conservatories, Orangeries, Replacement Windows & Doors in UPVC & Aluminium throughout Gloucestershire & Wiltshire, Hampshire,Kent and Isle of Wight. Handle incoming telephone calls and direct where appropriate.Greet customers and sign post to sales team. Raise all new customer enquiries and process contracts. General office administration, data input and invoicing.



Chord UK Ltd - Membership Outbound Calling Specialists ☎

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Telemarketer

  • Jan 2014 - Mar 2017

  Part of the Telemarketing team at Chord UK calling business decision makers and professionals on behalf of a range of private, public and not for profit organisations, helping them to meet their targets, acquire new clients, optimise customer intelligence and maximise return on marketing investments. Part of the Telemarketing team at Chord UK calling business decision makers and professionals on behalf of a range of private, public and not for profit organisations, helping them to meet their targets, acquire new clients, optimise customer intelligence and maximise return on marketing investments.



UK Power Networks

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Services Agent

  • Jun 2012 - Jun 2013

  Customer services Advisor inbound & OutboundResponding to urgent and non urgent enquiries. Responsible for proactive call backs and achieving KPI of 80% successful contact rate. Customer services Advisor inbound & OutboundResponding to urgent and non urgent enquiries. Responsible for proactive call backs and achieving KPI of 80% successful contact rate.



Barber shop trio

• Hair Stylist

  • Feb 2009 - May 2012

  Customer ServicesMeeting client requirementsCash handlingResponsible for opening and closing salon Customer ServicesMeeting client requirementsCash handlingResponsible for opening and closing salon



Capelli

• France
• Real Estate
• 100 - 200 Employee

• Apprentice

  • Aug 2006 - Jan 2009

  All junior stylist roles including cleaning.Cash handlingReception duties All junior stylist roles including cleaning.Cash handlingReception duties