Experience

Sky Café

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Operations Support Coordinator

  • Aug 2022 - Present

  As the Operations Support Coordinator I assist the local management team with recruiting, onboarding & administrative tasks to ensure a high level of organization and compliance is achieved. Tasks performed to achieve this: - Screen and interview applicants - Conduct on-board orientation of new team members - Daily timekeeping & payroll submission for more than 80 employees - Tracking, reporting and following up on attendance concerns - Book & manage employee appointments for Restricted Area Identity Cards & Airside Vehicle Operators Permit & assist with completion and submission of security applications - Coordinate uniform assignment and ordering for all employees - Work with Benefits Manager to ensure enrollment of benefits eligible employees - Provide general administrative support Base Leadership Team - taking and preparing meeting minutes, creating and maintaining tracking documents, employee file preparation, facilitating employee status changes, wage increases and terminations in Ceridian - Dayforce Show less



Global Reach Wholesale

• Airdrie, Alberta, Canada

• Office Administrator Sales

  • Jul 2021 - Jul 2022

  Support company owner and sales team of 5 reps working at locations across the country by undertaking administrative tasks for wholesale order fulfillment and daily warehouse operations. Prioritize workload for in-house warehouse staff and support with functions for efficiencies such as inventory management updates, special order tracking, providing daily shipping updates and communicating changes. Duties: - Order entry - Review orders and create pick slips for the warehouse - Answer incoming emails and phone calls - EFT and cheque deposits - Get shipping quotes - Invoice orders - File invoices and other paperwork - Support sales managers with other administrative tasks - Print product labels for incoming containers - Fill in shipping logs - Inventory adjustments - Payroll hours Show less



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2015 - Jul 2020

  Sales and Service Agent / Business Travel Coordinator Supported the Airline in providing exceptional customer service by making, changing and cancelling guest reservations as a call centre agent, processing guest compensation claims as a Guest Support Agent and corresponding directly with guests via email and providing resolution for service concerns brought forward. Assisted internal airline operations by supporting the Research and Insights team with data entry, monthly report editing and focus group planning and completing daily downloads of flight data recorders and document management for Technical Operations Support business travel needs of non-revenue guests (Board Members, Executive/Leadership, Contractors, Vendors, Recruiting Candidates) on WestJet Airlines and other Airline partners, with hotel providers and car rental agencies world-wide. Work with internal WestJet stakeholders on their off-site meeting and event needs leveraging agreements with preferred suppliers. Project lead for roll out of on-line, self-serve business travel booking platform for WestJet Employees. Project included system testing and troubleshooting with 3 internal users, external platform owners and developers, bringing together and conducting focus group training and test period support for 22 test group participants while keeping in daily contact with platform owners and developers to identify any issues or changes required (project was not seen through to completion and has since been discontinued due to COVID-19) Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2010 - Jun 2015

  Worked alongside Baristas and Shift Supervisors to run the business by managing store operations, driving financial success, hiring and training new staff, and creating a warm welcoming meeting place in my community. Worked alongside Baristas and Shift Supervisors to run the business by managing store operations, driving financial success, hiring and training new staff, and creating a warm welcoming meeting place in my community.



Carters Inc.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Aug 2012 - Nov 2012



The Home Depot Canada

• Canada
• Retail
• 700 & Above Employee

• Special Services Associate

  • Feb 2012 - Aug 2012



Alberta Health Services

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Executive Assistant

  • May 2006 - Mar 2010

  Accountable for a wide range of administrative support to the Executive Director of Health Promotion Disease and Injury Prevention and seven health portfolio managers across the province of Alberta. Duties included calendar and schedule management, making travel arrangements, records management, budget analysis reporting and overseeing the hiring and training process for a pool of portfolio secretaries Accountable for a wide range of administrative support to the Executive Director of Health Promotion Disease and Injury Prevention and seven health portfolio managers across the province of Alberta. Duties included calendar and schedule management, making travel arrangements, records management, budget analysis reporting and overseeing the hiring and training process for a pool of portfolio secretaries



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Convention Services Manager

  • Feb 2004 - May 2006

  Responsible for liaising with external clients in the organization of corporate events and conventions, including guest room reservations, food & beverage arrangements, audio-visual equipment, meeting room set up, and final event billing. Developed the Hyatt Regency Calgary Catering Office training program – an in-depth manual of office procedures, catering computer applications and rooms reservations systems. Responsible for liaising with external clients in the organization of corporate events and conventions, including guest room reservations, food & beverage arrangements, audio-visual equipment, meeting room set up, and final event billing. Developed the Hyatt Regency Calgary Catering Office training program – an in-depth manual of office procedures, catering computer applications and rooms reservations systems.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Catering Sales Manager

  • Sep 2000 - Feb 2004

  Selling and planning leisure market events such as weddings, birthday’s, fundraisers for groups of 2-500 people. Prepared and distributed event orders, daily reports, and event change orders to 15 hotel departments. Selling and planning leisure market events such as weddings, birthday’s, fundraisers for groups of 2-500 people. Prepared and distributed event orders, daily reports, and event change orders to 15 hotel departments.