Experience

Womble Bond Dickinson (UK) LLP

• United Kingdom
• Law Practice
• 700 & Above Employee

• Learning & Development Coordinator

  • Dec 2022 - Present



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Apr 2022 - Dec 2022

  ● Managing the full recruitment cycle from client brief to sourcing, screening, shortlisting, arranging interviews, offer management, and candidate/client aftercare. ● Assisting candidates in finding their perfect role, finding, and completing interviews with quality candidates ● Pre-screening and interviewing candidates, as well as preparing them for client interviews and assisting them with competency-based questions ● Working with clients to find them the perfect candidates, carrying out meetings and visits to keep relationships with clients strong ● Working as part of a permanent team to reach a collective sales target ● Keeping up to date with the labour market trends to keep clients, candidates and myself informed ● Providing a consultative approach to all stakeholders at different steps in the process and be able to help with offer negotiations ● Completing video interviews and Xpert testing on candidates to check they have the correct skills to be able to take on the position. Show less



Bristol City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Lettings Negotiator

  • Jun 2020 - Apr 2022

  ● Provide support with obtaining tenancies for people who are at risk of homelessness ● Completing appropriate tenancy documentation to begin tenancies ● Preparing inventory documents and liaising with landlords regarding set up paperwork and home visits ● Ensuring administration tasks are complete regarding the tenancy set up ● Working as a team remotely as well as using my own initiative to complete tasks quickly and to a high standard. ● Working as a reflective practice facilitator and supporting my team ● Working as part of a large and complex organisation, building relationships with different teams to reach our common goals Show less



The Doyle Collection

• Ireland
• Hospitality
• 400 - 500 Employee

• Meeting and Events Sales Coordinator

  • May 2018 - Jun 2020

  ● Manage enquiries efficiently as they are received by phone or email, in both a busy group inbox and my personal inbox. ● Facilitate sales show rounds for clients, marketing venues for conferences, weddings, parties and meetings ● Train new employees, teaching them how to operate the internal opera system and how to communicate effectively with clients. ● Manage events through the full life cycle, from first enquiry until the event day to make sure that all events are as successful as possible. ● Actively collate and encourage feedback to improve the customer experience. ● Deliver and exceed sales targets both individually and as a team ● An active member of the hotel’s well-being team as well as a fully trained Mental Health First Aider. ● Working towards an internal management qualification - ‘Proud to Lead’ Show less



Amber Road

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Hotel partner

  • Aug 2017 - May 2018

  ● Help corporate travellers to choose their hotels for different business purposes ● Build strong partnerships with hotel chains when arranging hotel stays as well as building a rapport with a variety of different clients ● Be aware of companies’ specific requirements and budgets ● Provide personalised customer service which is unique to each client ● Help corporate travellers to choose their hotels for different business purposes ● Build strong partnerships with hotel chains when arranging hotel stays as well as building a rapport with a variety of different clients ● Be aware of companies’ specific requirements and budgets ● Provide personalised customer service which is unique to each client



QUIZ Clothing

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Concession Supervisor

  • Apr 2016 - Jul 2017

  ● Working closely with the concession manager to run the concession in the best way. ● Working to reach sales targets as well as helping to motivate the rest of the team to be involved in hitting and exceeding these targets. ● Helping customers to find their perfect outfit for whichever occasion they are looking for and using personalised customer service to be able to add on accessories to build their outfits. ● Keeping the shop floor and the merchandising looking as current and eye catching as possible to promote the brand and to attract potential new customers and loyal customers to keep buying items● Running shifts with a small team and helping keep them motivated by running incentives throughout the day and setting achievable targets.● Helping to complete daily/weekly paperwork to be able to work towards targets and keep track of sales.● Working within a busy department store and different staff members from various brand partners around the store to help them wherever possible including working on tills to handle cash/card payments. Show less

• Supervisor

  • Sep 2015 - Mar 2016

  ● Helping to manage a small sales team to help customers to be able to find their perfect outfit while promoting sales through service. ● Running Sunday and evening shifts with a small team to keep shop floor tidy and always replenished.● Motivating all members of the team to be involved in reaching sales targets to keep improving on last year’s performance by introducing incentives and encouraging training.● Key-holding and cashing up duties as well as a range of end of day/end of week paperwork. Show less



Cosmos Holidays

• Travel Arrangements
• 1 - 100 Employee

• Destination Host

  • Jun 2015 - Sep 2015

  ● Working individually and as part of a team to help customers with all aspects of their holiday journey from when they arrive in resort until when they depart. ● Organising schedules and running welcome meetings for customers in a variety of hotels. Working to and hitting personal sales targets as well as team targets for monthly sales. ● Handling a range of difficult situations, dealing with problems customers face whilst abroad as well diffusing potentially difficult situations. ● Working with a range of different cultures/languages to a common goal which was always meeting and exceeding customers’ expectations. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Advisor

  • Jan 2015 - Jun 2015

  ● Working with colleagues to ensure customers had the best possible experience while booking their holidays with ease and helping them to find their smile. ● Working on different types of booking systems for different types of holidays. ● Helping to meet and excel the customers’ needs by always going the extra mile. ● Working with colleagues to ensure customers had the best possible experience while booking their holidays with ease and helping them to find their smile. ● Working on different types of booking systems for different types of holidays. ● Helping to meet and excel the customers’ needs by always going the extra mile.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Sep 2014 - Jan 2015

  ● Working as part of a large team within a large, fast paced store. ● Working on the till point areas, handling cash and card payments. ● Helping customers with anything they needed whilst shopping or ordering in store. ● Keeping the store tidy and stock always replenished. ● Working as part of a large team within a large, fast paced store. ● Working on the till point areas, handling cash and card payments. ● Helping customers with anything they needed whilst shopping or ordering in store. ● Keeping the store tidy and stock always replenished.



Monarch Airlines

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• ACE Host

  • Apr 2014 - Aug 2014

  ● Working in Tenerife airport as part of a small team to ensure that every touch point of a customers journey runs as smoothly as possible to promote repeat custom and the build of new Monarch customers. ● Handling potentially difficult situations such as long delays, medical complications when travelling to be able to help deal with the problems at the first instance instead of these problems escalating to customer services when the customers return home from their holidays. ● Helping customers to be able to make their flights more comfortable by offering them extras for their flight such as extra leg room seats and priority check in. Working towards targets for these add ons and completing relevant paperwork to be able to keep track of what has been sold each day. ● Working closely with the ground handling agent to provide safe and easy flights for all customers who were travelling with Monarch. Show less