Stacey Porterfield
3pl Customer service Coordinator at Agility- Claim this Profile
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Topline Score
Bio
Credentials
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Six Sigma Yellow Belt
-Jul, 2013- Sep, 2024
Experience
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Agility
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United States
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Advertising Services
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1 - 100 Employee
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3pl Customer service Coordinator
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May 2017 - Present
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CEVA Logistics
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France
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Global Account Coordinator
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May 2016 - Present
• Coordinate with sales and operations to implement and maintain client standard operating procedures • Provide day to day contact with clients on operational issues • Daily tracking of Ocean and Domestic shipments from start to finish as well as coordinating delivery schedules with customers • Daily status reporting with accurate milestones and KPI to customers on open shipments • Daily use of Navigator , One view and AS400. • Coordinate with sales and operations to implement and maintain client standard operating procedures • Provide day to day contact with clients on operational issues • Daily tracking of Ocean and Domestic shipments from start to finish as well as coordinating delivery schedules with customers • Daily status reporting with accurate milestones and KPI to customers on open shipments • Daily use of Navigator , One view and AS400.
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Resource Specialist
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Oct 2014 - Apr 2016
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Account Support Manager
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Nov 2011 - Dec 2013
Worked directly with customers every day to provide support in new customer introduction, account escalations, billing and entitlement.Held weekly and monthly conference calls with customer to provide updates on overall health of account including sla results, chronic ATM outages and action plan to resolve any and all outstanding issues. Worked directly with field Territory Managers and technicians to ensure SLA agreements are met.
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Incident Management
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Oct 2006 - Nov 2011
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Buyer
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Oct 2004 - Oct 2006
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Community
