Experience

First Resource Bank PA

• United States
• Banking
• 1 - 100 Employee

• Deposit Services Supervisor

  • Oct 2023 - Present



Franklin Mint Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Information Technology Services Manager

  • May 2021 - Oct 2023

  Responsible for daily operations of the Service Desk and Operations team. Ensure Service Desk SLAs are being met and users are receiving excellent customer service. Also work with departments to onboard new processes and projects.

• IT Operations Supervisor

  • Mar 2019 - Oct 2023



DNB First

• United States
• Banking
• 1 - 100 Employee

• Deposit Services Supervisor

  • Nov 2016 - Mar 2019



Malvern Federal Savings Bank

• Retail Operations Coordinator

  • Apr 2014 - Nov 2016

  My primary responsibilities are: ensuring that the Retail staff is trained on all products and procedures, creating procedures for the Retail staff, part of team that creates new products and services and ensures all Financial Centers are staffed appropriately.In addition to the above: review deficit balance accounts and submit seriously overdrawn accounts for Collections, create and monitor reports detailing balance fluctuations, opened and closed accounts.

• Deposit Services Assistant

  • Jun 2011 - Apr 2014

  Primary responsibilities: process exception items, returned deposited items, check copy requests, statement copy requests, stop payments, review deficit balance report and close accounts accordingly, review IAT transactions, manage Qwickrate portfolio, create Financial Center procedures and staff training.In addition I offered support in the following areas: debit card and online banking inquiries (from staff and customers), was part of the secure chat team and handled customer inquiries.

• Branch Manager

  • May 2005 - Jun 2011

  Responsible for day to day operations of Financial Center, including staff scheduling, training of staff and promoting cross training of staff. Offered customer service in all areas, including consumer loans and IRA transactions.Processed all necessary audits to ensure Financial Center was compliant.

• Branch Staff

  • Jan 1998 - Apr 2005

  Responsible for processing of teller transactions (deposits, withdrawals, transfers, stop payments, certified checks), account maintenance, cash ordering, vault custodian and ATM processing.Provided customer service and primary person responsible for new account opening.Opened Financial Center in absence of manager