Experience

Real Estate Personnel, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Property Management Professional

  • Jan 2018 - Present

  Leasing Marketing Customer retention Vender relations Maintenance inspections Accounts receivable Move in/Move out reports Work order Delinquency Customer relations Leasing Marketing Customer retention Vender relations Maintenance inspections Accounts receivable Move in/Move out reports Work order Delinquency Customer relations



Alorica

• Colorado Springs, CO

• Customer Service Representative

  • Feb 2017 - Dec 2017

  •Answer billing and account questions •Effective listening •Conventional and out of the box problem solving •Sales •Tech support •Up sale accounts and phones •Customize customer accounts to their need •Customer relations and retention •Answer billing and account questions •Effective listening •Conventional and out of the box problem solving •Sales •Tech support •Up sale accounts and phones •Customize customer accounts to their need •Customer relations and retention



Myers Technologies

• Colorado Springs, Colorado Area

• Business Owner

  • May 2016 - Feb 2017

  •Sales •Order of supplies •Customize customer account to fit their needs •Customer relations •Accounts receivable •Accounts payable •Budget forecasting •Customer relations and retention •Sales •Order of supplies •Customize customer account to fit their needs •Customer relations •Accounts receivable •Accounts payable •Budget forecasting •Customer relations and retention



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - May 2016

  •Answer billing and account questions •Effective listening •Conventional and out of the box problem solving •Sales •Tech support •Up sale accounts and phones •Customize customer accounts to their need •Customer relations and retention •Answer billing and account questions •Effective listening •Conventional and out of the box problem solving •Sales •Tech support •Up sale accounts and phones •Customize customer accounts to their need •Customer relations and retention



White Lakes Plaza Apartments

• United States
• Retail

• Resident Property Manager

  • Apr 2015 - Dec 2015

  Manage 300 unit multi family Community (A) property. Supervise 4 staff members which I had daily meeting to discuss the progress of assignments and priorities for the day and week. We surpass monthly leasing goals and monthly profit margins by 25% with budget control, resident retention, high level of marketing, leasing. I kept collections below $500 each month. I did Maintenance inspections consistently to minimize damage to the property. Daily, weekly and monthly reports were analyzed to improve revenue. Show less



Safeway

• Retail
• 700 & Above Employee

• Customer Service

  • Jun 2014 - Apr 2015

  Responsibilities I was top in my field and I had loyal customers. Western Union, computer skills and help train any new concepts. Stocking, ordering, maintain total organization and reports. Accomplishments Upheld a high standard of customer service which improves retention and customer loyalty. Skills Used PC, cash register, 10 key, western union portal. Responsibilities I was top in my field and I had loyal customers. Western Union, computer skills and help train any new concepts. Stocking, ordering, maintain total organization and reports. Accomplishments Upheld a high standard of customer service which improves retention and customer loyalty. Skills Used PC, cash register, 10 key, western union portal.



Carinthian Colleges

• Colorado Springs, Colorado Area

• Admissions Specialist

  • Oct 2010 - Jun 2014

  Managed accounts and Surpassed revenue goals by 15% in six consecutive quarters by exceeding company objectives with achieving a high revenue portfolio each quarter, accomplished by daily reports and projections. Trained, coached and mentored staff to ensure smooth adoption of quarterly goals. Maintained a high level of customer retention. Campusvue was the operating system. Managed accounts and Surpassed revenue goals by 15% in six consecutive quarters by exceeding company objectives with achieving a high revenue portfolio each quarter, accomplished by daily reports and projections. Trained, coached and mentored staff to ensure smooth adoption of quarterly goals. Maintained a high level of customer retention. Campusvue was the operating system.



Taylor Properties

• Oklahoma City, Oklahoma Area

• Executive Business and Property Manager

  • Jun 2003 - Oct 2010

  Managed 1500 unit portfolio multi family and 120 single family homes in Oklahoma and Texas. I increased the company profit by $5 Million dollars. I created software for weekly and monthly reports of accounts payable and receivable which helped to build a financial model for the business each month and year for an accurate profit margin. I stayed in constant communication with the owner and managers to ensure accurate communication. I gave evaluations to associates staff on there performance, quarterly and including the completion of annual performance reviews. I hired qualified staff members that I was satisfied would fulfill the quality of standards and policies the company goal we set forth. Show less



Price Edwards

• Oklahoma City, Oklahoma Area

• Apartment Manager

  • Feb 2000 - Jun 2003

  Managed 152 - unit apartment community. Worked directly with maintenance and corporate to achieve all company goals and maintain a high standard of living on property. Maintained a high closing and raised occupancy by 40%, Data entry of accounts payable and receivable using YARDI. I got collections from over $3,000 down to no more then $500 a month or less. The property was compliant with Section 8 specifications at all times. Managed 152 - unit apartment community. Worked directly with maintenance and corporate to achieve all company goals and maintain a high standard of living on property. Maintained a high closing and raised occupancy by 40%, Data entry of accounts payable and receivable using YARDI. I got collections from over $3,000 down to no more then $500 a month or less. The property was compliant with Section 8 specifications at all times.