Experience

Eyona
• United Kingdom
• Software Development
• 1 - 100 Employee
• Data Entry Specialist

  • Apr 2019 - Present


takealot.com

• South Africa
• Retail
• 700 & Above Employee

• Online Shopping Assistant

  • Sep 2018 - Dec 2018

  Liaise between internal departments to solve customer queries, communicate via telephone and email and resolve product service problems. Track the customer’s deliveries. Navigate CS portal. Answer queries on Zendesk and escalate. Resolve tickets. Escalate issues to the internal department. Liaise between internal departments to solve customer queries, communicate via telephone and email and resolve product service problems. Track the customer’s deliveries. Navigate CS portal. Answer queries on Zendesk and escalate. Resolve tickets. Escalate issues to the internal department.



Cafda Bookshop

• Casual Bookshop Store Assistant

  • Jun 2017 - Mar 2018

  Open and close the shop. Ring up sales of books. Assist customers on queries. Ensure books are packed neatly. Cash up the day’s sales. Assist volunteers on their tasks. Open and close the shop. Ring up sales of books. Assist customers on queries. Ensure books are packed neatly. Cash up the day’s sales. Assist volunteers on their tasks.

• Catalogue Listing Assistant

  • May 2016 - Jul 2016

  Align with the team and confirm new product listings requirements. Source data for new products. Manage listings from suppliers’ buyers and on the internet searches where relevant. Enter products and supplier data into the uploaded tools user spreadsheet. Alphabetical order information is captured by verifying product data by re-viewing and re-entering combining data sources. Complete missing information. Review data gaps and errors. Resolve client issues on CRM. Align with the team and confirm new product listings requirements. Source data for new products. Manage listings from suppliers’ buyers and on the internet searches where relevant. Enter products and supplier data into the uploaded tools user spreadsheet. Alphabetical order information is captured by verifying product data by re-viewing and re-entering combining data sources. Complete missing information. Review data gaps and errors. Resolve client issues on CRM.



Zando

• Indonesia
• E-Learning Providers

• Inbound Admin Assistant

  • Oct 2015 - Jan 2016

  Confirm booking arrangements with suppliers and the buyers. Upload purchasing orders on to the system. Check invoices against the purchase. Ensure that the items have been invoiced correctly. Check that the supplier sent all necessary documents such as invoices before uploading purchase orders on to the CRM System. Assist in general administration Confirm booking arrangements with suppliers and the buyers. Upload purchasing orders on to the system. Check invoices against the purchase. Ensure that the items have been invoiced correctly. Check that the supplier sent all necessary documents such as invoices before uploading purchase orders on to the CRM System. Assist in general administration



Damelin Mowbray College

• Data Capturer/ Office Administrator

  • Oct 2013 - Jun 2015

  Direct telesales inbound and outbound. Update and capture incoming and outgoing calls on the system. Capture student details and process leads. Capture student information on a CRM system. General administration and typing. Respond to client queries regarding Academic courses through email. Relieve the switchboard. Assist with screening job applications and arrange job interviews for management. Transfer calls, receive documentation dispatching courier parcels. Organise filing and archive student application forms. Schedule meetings and update appointments for the General Manager. Assist with arranging refreshments for clients and staff meetings as well as parking. Show less