Experience

Intellectual Property Officer

• Serbia
• Government Administration
• 1 - 100 Employee

• Renewals Officer

  • Nov 2002 - Present

  * Run daily reports for Patent Design & Trademark renewals * Investigate rejections & warnings on daily reports for Patents, Designs & Trademarks * Action & complete any descrepancies found as appropriate * Update computer systems with relevant information * Record log of actions taken on daily reports * Provide line manager with relevant information for more complex discrepancies * Check any discrepancies on Renewals Certificates before being issued * Amend and re-issue Renewal Certificates where appropriate * Identify rejections & update computer system with appropriate narratives for Patents, Designs & Trademarks * Complete rejection batches and return any cheques to relevant cashier * Idenitfy underpayments * Chase up underpayments on a monthly basis * Complete underpayments on receipt of balance * Identify overpayments * Prepare refund evidence & letters * Identify & action credits and/or debits * Keep track of and process electronic renewals in colleages absence * Identify insufficient funds on account and notify relevant customer(s) * Monitor special date folder for cases to be renewed * Process renewal cases (special dates) that have been paid too early * Answer queries from both internal & external customers via post, email, fax or telephone * Capture credit/debit card payments by phone for renewals and TM application fees * Complete renewal forms and/or fee sheets upon receipt of payment * Monitor Bank Transfer file for renewal payments