Experience

Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Channel Account Executive

  • Oct 2021 - Present

• Retail & Partner Services Specialist

  • Dec 2020 - Oct 2021

  • Manage operational relationships with external Retail service partners. Monitoring SLA performance and holding regular review meetings making savings of £65k Opex in H1. • Management of the Retail Uniform supplier relationship and ordering/forecasting. • Responsible for end-to-end management of £6-9m annual spend to Indirect Partners. Includes tracking costs, listing renewals dates, FTU forecasts and Partner SIM Rebates. • Working with Procurement to secure and negotiate Retail… Show more • Manage operational relationships with external Retail service partners. Monitoring SLA performance and holding regular review meetings making savings of £65k Opex in H1. • Management of the Retail Uniform supplier relationship and ordering/forecasting. • Responsible for end-to-end management of £6-9m annual spend to Indirect Partners. Includes tracking costs, listing renewals dates, FTU forecasts and Partner SIM Rebates. • Working with Procurement to secure and negotiate Retail Partner Contracts. • Processing PO’s and invoice queries for external partners such as Fujitsu, Pitney Bowes, TalkTalk • Monthly reconciliation of Company credit card for Retail travel • Managing Retail overtime claims to ensure retail staff correctly paid and supporting the OTL replacement project. • Overseeing Retail Badge and Stationery orders to support Opex savings.

• Specialist - Partner Management

  • Jun 2017 - Dec 2020

  Maidenhead Developed relationships with multiple internal stakeholders to represent the Indirect Channel, including Trading, Marketing, Comms, Finance, GTM and Training Attend weekly meetings with Marketing and Trading to communicate and ensure execution of brand awareness and training requirements to support channel efforts Partner with Commercial Finance to maintain the 3 budgets for Opex, MSF (Marketing support funds) and listings fees. Responsible for end to end management of £6-9m annual… Show more Developed relationships with multiple internal stakeholders to represent the Indirect Channel, including Trading, Marketing, Comms, Finance, GTM and Training Attend weekly meetings with Marketing and Trading to communicate and ensure execution of brand awareness and training requirements to support channel efforts Partner with Commercial Finance to maintain the 3 budgets for Opex, MSF (Marketing support funds) and listings fees. Responsible for end to end management of £6-9m annual spend to Partners (includes £1.7m Opex and marketing budget). Includes tracking costs, listing renewals dates, FTU forecasts and Partner SIM Rebates. Manage Partner related compliance matters and work with the Development Partner to ensure Ofcom regulatory modules and processes are followed. Represent the Channel for all new initiatives and business updates, ensuring we are included and considered for all new applicable projects, attending various weekly GTM meetings Interim Partner Manager for large Partner accounts such as Amazon and Argos. Ensuring consistency of support whilst new PAYG promotion was launched. Responsible for the Contract Partner price books in Oracle to ensure correct pricing of partner purchases to aid financial reconciliations.

• Retail Travel Manager

  • May 2016 - Jun 2017

  Maidenhead Key Admin member supporting the Retail and Indirect Team by controlling budgets for Travel and Accommodation Logistics and bookings of meetings/events including managing invites, room listings, catering, daily set up, Monthly reconciliation of travel costs and managing an offsite team for any travel booking queries Processing of Purchase Orders for the Retail, Indirect and Operation teams. Responsible for ordering of Staff Uniform and Badges Organisation of Recognition events… Show more Key Admin member supporting the Retail and Indirect Team by controlling budgets for Travel and Accommodation Logistics and bookings of meetings/events including managing invites, room listings, catering, daily set up, Monthly reconciliation of travel costs and managing an offsite team for any travel booking queries Processing of Purchase Orders for the Retail, Indirect and Operation teams. Responsible for ordering of Staff Uniform and Badges Organisation of Recognition events for Retail Stores Regional Admin support, diary management, processing expenses, travel arrangements, collation of report requirements.



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Inventory Manager

  • Jun 2014 - Aug 2015

  Maidenhead, UK Managing stock allocations in a constraint scenario and being the key interface into the business, working closely with Sales, Marketing and Finance to drive the resolution of slow moving stock issues. Overseeing the Retail replenishment process and estate inventory to ensure we gain maximum value from our device assets at end of life.

• Supply Chain Manager (Retail Stock Fulfilment Manager)

  • Mar 2013 - Jun 2014

  Responsible for leading and maintaining all inventory strategies relating to Three's Retail business with an annual replenishment cycle of £350m. Successfully maintaining all KPI's to agreed targets. Lead and implemented a number of key system and procedural changes resulting in impressive improvements across Key KPI’s such as stock availability and stock days across the estate. Collaborate on trading plans ensuring the lifecycle of products and the management of slow moving inventory… Show more Responsible for leading and maintaining all inventory strategies relating to Three's Retail business with an annual replenishment cycle of £350m. Successfully maintaining all KPI's to agreed targets. Lead and implemented a number of key system and procedural changes resulting in impressive improvements across Key KPI’s such as stock availability and stock days across the estate. Collaborate on trading plans ensuring the lifecycle of products and the management of slow moving inventory have full representation whilst seeking flexibility to market conditions. Accountable for leading and developing 3 direct reports, setting direction and creating development plans which has seen individuals grow with additional responsibilities. Achievements Generating a saving of over £2m per year by leading a project to display live devices only in Threes Retail Outlets Established and led the implementation of a fully-integrated Oracle forecasting and replenishment system for the Retail business. Lead seasonal replenishment initiatives influencing cross functional stakeholders to encourage understanding around the strategy and execution covering peak trading plans, adverse weather strategies and the Olympics.

• Supply Chain Assistant Manager (Lead Fulfilment Executive)

  • Jan 2012 - Mar 2013

  Responsible for the day to day management of the Retail Fulfilment Team, agreeing plans & priorities and where necessary provide technical advice to the team of 2 direct reports. Control store level inventory, move stock between stores where necessary to maximize store stock days and reduce slow moving inventory. Point of escalation for 340+ stores. Management of introduction of new products and managing introduction of new stores whilst supporting the continued refit of the Retail… Show more Responsible for the day to day management of the Retail Fulfilment Team, agreeing plans & priorities and where necessary provide technical advice to the team of 2 direct reports. Control store level inventory, move stock between stores where necessary to maximize store stock days and reduce slow moving inventory. Point of escalation for 340+ stores. Management of introduction of new products and managing introduction of new stores whilst supporting the continued refit of the Retail estate. Responsible for the management of the current Retail replenishment system, including all system administration is performed on a timely basis

• Supply Chain Assistant (Retail Fulfilment Executive)

  • Oct 2007 - Dec 2011

  Working in a team to manage the ongoing replenishment of the Retail channel of 300+ stores, managing all requirements for 2 Regions, approx. 180 stores. Responsible for accessory stockholding and influence ranging decisions. Reviewing overstocks and slow moving products and support sell through of EOL. Cross functional working to support set up of new products/stores and supply of products to limit stock issues and support sales.

• Operations Process Analyst

  • Dec 2006 - Oct 2007

  Responsible for all processes with Direct Sale Channels (Retail, Ecommerce and Telesales) Continuous review of all existing processes to ensure efficiency and maintain compliance Implement all new processes and procedures from conception to delivery

• Merchandising Analyst

  • Sep 2006 - Dec 2006

  Central point of contact within Sales for all stock, intake and shipment issues Manage stock intake and shipment forecasting to ensure effective stock allocation and distribution. Maintain an understanding of high and low stock level issues and run reports on shipments, intakes, run-rates. Managing excess stock to eliminate redundant stock. Ensure handset launch and proposition launches are communicated effectively ensuring Sales have sufficient stock kitted and available



NEC Europe

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Planning Executive

  • Apr 2004 - Sep 2006

  Responsible for forecasting and co-ordinating the customisation and timely and delivery of 2.5G and 3G mobile handsets. Maintenance of Production Planning Liaison with European Sales Companies, Logistics Division, Third Party Vendors and Japan.

• Business Planning Co-ordinator

  • Dec 2002 - Mar 2004

  Responsible for forecasting and co-ordinating the customisation and timely and delivery of 3G mobile handsets. Maintenance of Production Planning. Management of stock levels. Liaison with European Sales Companies, Logistics Division, Third Party Vendors and Japan via email and telephone. Responsible for accurate issue of new product codes, maintaining correct pricing structures and ensuring production schedules are followed. Producing revenue reports and stock figures for… Show more Responsible for forecasting and co-ordinating the customisation and timely and delivery of 3G mobile handsets. Maintenance of Production Planning. Management of stock levels. Liaison with European Sales Companies, Logistics Division, Third Party Vendors and Japan via email and telephone. Responsible for accurate issue of new product codes, maintaining correct pricing structures and ensuring production schedules are followed. Producing revenue reports and stock figures for forecasting on a weekly and monthly basis.

• Purchasing Assistant

  • Mar 2001 - Dec 2002

  Raising purchase orders, sales orders/deliveries and processing invoices Creating shipping documents for warehouse Updating SAP system on all orders and deliveries Updating reports for future ordering Liaison with sales companies in Europe and suppliers in Japan via email and telephone



Williaam Cox Plastics

• Stock Controller

  • Jan 1999 - Mar 2001

  Stock control and administration for 3 northern regional branches Liaison with sales staff and suppliers via email and telephone Processing stock orders via computerised ordering system Assisting with producing debit notes for the regional branches Managing monthly rebates on suppliers Time Management Team Working and personal organisation

• Business Support Assistant

  • Jul 1996 - Dec 1998

  Controlling stock for 1 regional branch Processing quotes for clients Processing monthly rebates on suppliers Processing orders on suppliers Dealing with sales staff queries Chasing up deliveries Sorting post General office duties