Experience

Lung Sask
• Canada
• Non-profit Organizations
• 1 - 100 Employee
• Marketing Communications Coordinator

  • Sep 2022 - Present


Affinity Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Marketing Specialist

  • Jun 2017 - Sep 2022

  Coordinates with vendors, advertising agencies and media buyers in the execution of projects, campaigns and other marketing related initiatives.Supports the coordination, planning, and execution of departmental specific marketing strategies and tactical plans.Facilitates the production and dissemination of product and service-related materials which promote the Affinity brand to assist with member growth, engagement and increased product penetration.Collects and reviews pricing for printing and production of marketing materials.Coordinates the production of materials and distributes marketing collateral, posters, ad templates and campaign materials.Creates materials and collateral for digital and print mediums, to support in-branch promotions.Serves to advance the well-being of real people and their communities while deepening current member relationships and/or recruiting new members. Actively seeks to connect with current and potential members out in our communities.

• Marketing and Community Coordinator

  • Jan 2014 - Jun 2017

  Submits invoices for processing, tracks, consolidates and reports on departmental expenses and reconciles to the general ledger on a monthly basis.Assists with the file maintenance, including posting and archiving of information, including uploading and maintaining advertising mediums.Posts and updates intranet resources as required.Provides program support including completing content updates to internal and external websites.Provides administrative support to organizational initiatives including distributing campaign materials, completing mail merges, assisting with research activities and managing databases.Provides administrative and planning support to community initiatives and may coordinate and set-up for events and activations.Performs, as requested, Campus reception duties and/or mailroom support functions.Interacts with agencies and suppliers in the co-ordination and distribution of communication, promotional and advertising materials.

• Commercial Credit Support Administrator

  • Aug 2013 - Aug 2014

• Contact Center Representative

  • Jan 2010 - Aug 2013

  Provides advice related to a variety of service and sales transactions including lines of credit, credit cards, deposits (RESPs, TFSAs, RRSPS, GICs, etc.) and online account openings.Performs problem diagnosis and trouble-shooting in order to resolve Tier I technology issues, including issues related to desktop and mobile devices, Affinity mobile app and online banking products and services. Refers more complex issues to other units.Focuses on member education and demonstration, leveraging technology to deliver a remarkable member experience, drive sales, provide advice, retain business, and help transition day to day banking.Proactively engages with members through the contact centre and delivers an outstanding service experience through completing transactions and by identifying opportunities for advice and digital enablement.Focuses on call routing and issue resolution, enhancing overall member experience.Drives to develop a deeper relationship with members through advice-giving, collaboration and initiating referrals to other areas within the Advisory Services unit.Conducts outbound calls, as assigned, to current and potential members to provide advice and identify cross-sell opportunities or new sales origination.Collaborates with peers across the regions in serving members through sharing information, providing expertise, and providing hands-on support to increase wallet share, grow the business, and to ensure a remarkable member experience.Serves to advance the well-being of real people and their communities while deepening current member relationships and/or recruiting new members. Actively seeks to connect with current and potential members out in our communities.

• Member Service Representative

  • Jan 2010 - Jan 2012

  Focuses on member education and demonstration, leveraging technology to deliver a remarkable member experience, drive sales, provide advice, retain business, and help transition day to day banking.Proactively engages with members in the advice centre and delivers an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, and digital enablement.Proactively takes ownership of resolving and preventing member banking problems.Focuses on sales, advice-giving, and cross-selling in the origination and fulfillment of sales transactions.Performs a variety of service and sales transactions including account openings, lending products (lines of credit, credit cards, etc.), deposits (RESPs, TFSAs, RRSPS, GICs, etc.), Powers of Attorney matters, estates work (payouts, deceased member account management, etc.),various cash requests, reconciliations, and processing.Performs member digital education for transaction services, proactively engaging members to try new technologies.Demonstrates knowledge of Affinity-wide product and servicing solutions across segments.Drives to develop a deeper relationship with members through advice-giving, collaboration and initiating referrals to other areas within the Advisory Services unit.Acts as a first point of contact and communicator of Affinity’s community focus, culture and values; acts as concierge to help draw members and non-members into our Advice Centres.Collaborates with peers across the regions in serving members through sharing information, providing expertise, and providing hands-on support to increase wallet share, grow the business, and to ensure a remarkable member experience.