Stacey Distefano
Credit and Collections Manager at Identiv- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Notary Public Commission
California Secretary of StateOct, 2017- Oct, 2024
Experience
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Identiv
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United States
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Computer and Network Security
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200 - 300 Employee
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Credit and Collections Manager
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Aug 2015 - Present
Manage all Accounts Receivable activities: invoicing, credit memos, aging reports, customer statements, daily cash reporting, payment processing, management reports, etc. Work with customers to bring their accounts current. Work closely with Outside/Inside Sales, Customer Service and Training Dept.'s to ensure customer accounts are up-to-date and credit holds are communicated. Assist with the evaluation of new customers and their credit worthiness. Run D&B reports, evaluate results and recommend credit terms and limits to be signed off by Assistant Controller or CFO. Responsible for bringing on new Merchant Services provider which has helped save the company thousands of dollars a year.My extensive knowledge of historical processes and procedures for the company as well as my relationships with our customers has helped me improve collection efforts and build needed processes and procedures to manage customer credit/collections.Provide Notary Public services for company needs. Show less
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Customer Service Manager | Sales Operations
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Sep 2011 - Aug 2015
Managed Customer Service Reps and the order entry processes/procedures. Worked closely with Production, Purchasing, Operations and several other departments to ensure customer needs are met. Main Salesforce.com administrator; worked closely with the consultant to migrate the CRM database into the SF.com database for the company. Involved in the ongoing set up, implementation and maintenance of the system. Contract management; work with Outside Sales to sign on new partners, provide contracts and follow through to completion. Involved with implementation of new ERP system and ongoing troubleshooting. Understand export compliance and am able to ship international shipments with customs documentation, etc. I have extensive knowledge on historical processes and procedures for the company and am able to help answer questions and assist others with this information. Provide Notary Public services for company needs. Show less
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Customer Service Supervisor
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Jul 2008 - Sep 2011
Supervised the Customer Service team, helped develop and document processes and procedures for the dept. Assisted CS team with questions on a daily basis and provided guidance on how to handle issues that arose with customers. Provided answers to questions on products and worked with other dept's to ensure we had up-to-date information. Assisted with order entry and follow-up when needed.Responsible for the Dealer Contract processing, sent profiles to Finance to review for terms and credit limits, filled out contract documents and sent to Regional Sales Managers to provide to their customer for sign off. Kept organized files of all Dealer contracts for the company.Responsible for all International Dealer orders and shipments. Provide all shipping documentation to carriers and customers. Ensured that the company was compliant and worked closely with a compliance expert consultant to create a company workflow and procedure reference notebook.Provide Notary Public services for company needs. Show less
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Sales Administrator
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Jun 2000 - Jun 2008
Assisted Inside Sales Manager with Sales reports, Dealer contracts and documenting procedures for the Inside and Outside Sales teams. Developed process and procedures for all Sales contracts and documented/distributed to Sales team. Responsible for all International orders, customer interaction and shipping.Managed customer database, added /merged customer records, entered special notes and contract information for Sales team to reference when in the field. Worked closely with IT Manager to migrate the (ACT) Customer Database to the Microsoft CRM Database, assisted with data extraction, clean up and import. Managed the CRM database once implemented.Provide Notary Public services for company needs. Show less
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Education
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1992 - 1993
Crafton Hills College
N/A -
1988 - 1992
San Gorgonio High School
9-12th
Community
