Sales Executive

• Mar 2023 - Present

Product Manager

• Jun 2021 - Mar 2023

Business Analyst

• Jul 2019 - Jun 2021

Software Solutions Business Analyst

• Dec 2014 - Jul 2019

Test Validation Engineer

• Mar 2014 - Dec 2014

PNC Trainer

• May 2012 - Mar 2014

I started with Tunstall as a Telecare trainer on their flagship Birmingham Telecare Service. I designed and delivered training to social care and nhs professionals, helping to raise the profile of the service and driving up the referral numbers.As that project came to an end, I moved into the PNC training team.PNC is the call centre control system designed and built by Tunstall. I visit customer sites delivering software training to control centre staff. Keeping them abreast of latest developments and assisting them to streamline the process by advising them of best practice where needed.

Technical Support Officer

• Mar 2008 - May 2012

In this role I carried out assessments of need with regard to telecare products. I worked closely with other professional agencies such as social workers and occupational therapists, often in order to facilitate a customer’s discharge from hospital, requiring a swift or urgent response. It required good communication skills, both written and verbal with the ability to tailor my communication depending on the situation. It was imperative to keep all documents and records accurate and up to date. Alongside my colleagues, I developed different ways of using pieces of telecare equipment to suit a bespoke problem, developing our service to its best strengths. I also took part in an on call rota, providing a 24 hour response service to customers to assist them if they have fallen or had an emergency situation that they need help with. I have in the past, been required to take on supervisor duties when the supervisor has been absent from work.

Carelink Operator

• Jan 2004 - Mar 2008

Carelink is an emergency response centre providing a service to over 2000 customers in Derby. I would answer emergency calls and arrange the appropriate response to each call, this required me to have excellent listening and communication skills and a calm manner to be able to deal with the situation effectively and reassure the customer that help was being arranged. I was involved in the training of new staff I worked a rolling shift pattern covering 24 hours a day, 7 days a week, with great flexibility to cover shifts at late notice due to sickness. It was essential to keep all records accurate and up to date to enable an effective service provision.