Stacey Craig

Accountancy Student at West College Scotland
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Contact Information
us****@****om
(386) 825-5501
Location
Clydebank, Scotland, United Kingdom, UK

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Credentials

  • Introduction to bookkeeping and accounting
    The Open University

Experience

    • United Kingdom
    • Higher Education
    • 300 - 400 Employee
    • Accountancy Student
      • Aug 2022 - Present

    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Team Manager
      • Jan 2009 - Nov 2020

      Team Manager 11 years experience Worked across business areas within the Energy Sector Managed teams within General Enquires, Home Moves & Inbound Collections August 2019 - Nov 2020 managed SSE/OVO first team Working From Home. People management responsible for growth of both employee and business Project Lead Recruitment Head of Customer Service Complaint Management Team Manager 11 years experience Worked across business areas within the Energy Sector Managed teams within General Enquires, Home Moves & Inbound Collections August 2019 - Nov 2020 managed SSE/OVO first team Working From Home. People management responsible for growth of both employee and business Project Lead Recruitment Head of Customer Service Complaint Management

    • United States
    • Financial Services
    • 700 & Above Employee
    • Business Analyst
      • Aug 2007 - Nov 2008

      Project Support & Management Records Management Proof Reading proposals / marketing materials Project Support & Management Records Management Proof Reading proposals / marketing materials

  • Goldfish Card Services
    • Cumbernauld, Scotland, United Kingdom
    • Dispute Resolution Officer/Coach
      • Oct 2003 - Aug 2007

      Dispute Resolution Officer Processed Charge backs under Mastercard Rules & Regulations Reviewed & Investigated Accounts highlighting any risks to Fraud Prevention team Coached & trained staff enhancing skillset of others Complaint Management Customer Liaison Officer (Goldfish Card Services taken over by Morgan Stanley then Barclays) Dispute Resolution Officer Processed Charge backs under Mastercard Rules & Regulations Reviewed & Investigated Accounts highlighting any risks to Fraud Prevention team Coached & trained staff enhancing skillset of others Complaint Management Customer Liaison Officer (Goldfish Card Services taken over by Morgan Stanley then Barclays)

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Service Advisor / Event Organiser
      • Sep 2001 - Nov 2002

      Event Organiser (internal & external events) Raising awareness and money for Royal National Institute for Deaf People (RNID) Sales advisor promoting and upselling financial reviews Customer Service Advisor Event Organiser (internal & external events) Raising awareness and money for Royal National Institute for Deaf People (RNID) Sales advisor promoting and upselling financial reviews Customer Service Advisor

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Trainer/Sales
      • Nov 1999 - Sep 2001

      Trained new cashiers Sales ( face to face) Administration tasks Trained new cashiers Sales ( face to face) Administration tasks

Education

  • West College Scotland
    Accounting, HNC
    2022 - 2024
  • GTG Training Ltd
    Management, Level 3
  • Queen Margaret University
    Bachelor's degree, Event Management
    2000 - 2004
  • St Andrews High School
    Highers Maths B, Business Management C, Scottish Intermediate Computing B
    1994 - 2000

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