Stacey Craig
Accountancy Student at West College Scotland- Claim this Profile
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Bio
Credentials
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Introduction to bookkeeping and accounting
The Open University
Experience
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West College Scotland
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United Kingdom
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Higher Education
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300 - 400 Employee
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Accountancy Student
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Aug 2022 - Present
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SSE plc
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United Kingdom
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Utilities
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700 & Above Employee
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Team Manager
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Jan 2009 - Nov 2020
Team Manager 11 years experience Worked across business areas within the Energy Sector Managed teams within General Enquires, Home Moves & Inbound Collections August 2019 - Nov 2020 managed SSE/OVO first team Working From Home. People management responsible for growth of both employee and business Project Lead Recruitment Head of Customer Service Complaint Management Team Manager 11 years experience Worked across business areas within the Energy Sector Managed teams within General Enquires, Home Moves & Inbound Collections August 2019 - Nov 2020 managed SSE/OVO first team Working From Home. People management responsible for growth of both employee and business Project Lead Recruitment Head of Customer Service Complaint Management
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Morgan Stanley
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United States
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Financial Services
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700 & Above Employee
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Business Analyst
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Aug 2007 - Nov 2008
Project Support & Management Records Management Proof Reading proposals / marketing materials Project Support & Management Records Management Proof Reading proposals / marketing materials
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Goldfish Card Services
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Cumbernauld, Scotland, United Kingdom
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Dispute Resolution Officer/Coach
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Oct 2003 - Aug 2007
Dispute Resolution Officer Processed Charge backs under Mastercard Rules & Regulations Reviewed & Investigated Accounts highlighting any risks to Fraud Prevention team Coached & trained staff enhancing skillset of others Complaint Management Customer Liaison Officer (Goldfish Card Services taken over by Morgan Stanley then Barclays) Dispute Resolution Officer Processed Charge backs under Mastercard Rules & Regulations Reviewed & Investigated Accounts highlighting any risks to Fraud Prevention team Coached & trained staff enhancing skillset of others Complaint Management Customer Liaison Officer (Goldfish Card Services taken over by Morgan Stanley then Barclays)
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Service Advisor / Event Organiser
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Sep 2001 - Nov 2002
Event Organiser (internal & external events) Raising awareness and money for Royal National Institute for Deaf People (RNID) Sales advisor promoting and upselling financial reviews Customer Service Advisor Event Organiser (internal & external events) Raising awareness and money for Royal National Institute for Deaf People (RNID) Sales advisor promoting and upselling financial reviews Customer Service Advisor
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Dixons Carphone
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United Kingdom
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Retail
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700 & Above Employee
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Trainer/Sales
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Nov 1999 - Sep 2001
Trained new cashiers Sales ( face to face) Administration tasks Trained new cashiers Sales ( face to face) Administration tasks
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Education
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West College Scotland
Accounting, HNC -
GTG Training Ltd
Management, Level 3 -
Queen Margaret University
Bachelor's degree, Event Management -
St Andrews High School
Highers Maths B, Business Management C, Scottish Intermediate Computing B