Experience

Go Wireless

• Retail Office Equipment
• 1 - 100 Employee

• Sales Consultant

  • Jan 2008 - Present

  Activated/Upgraded customers accounts Technical support and assistance Responsible for daily/monthly sales quota Handled customer service complaints and issues Maintain Rq4 Database/ Eroes Database Activated/Upgraded customers accounts Technical support and assistance Responsible for daily/monthly sales quota Handled customer service complaints and issues Maintain Rq4 Database/ Eroes Database



Big Lot's

• Customer Service Specialist

  • Jan 2006 - Dec 2008

  Handled all customer service issues including refunds/exchanges Supervised cashiers Greeted patrons, answered questions and phones Reconciled cash drawers Cleaned restrooms, swept, disposed of litter and debris and informed supervisor of all safety hazards Handled all customer service issues including refunds/exchanges Supervised cashiers Greeted patrons, answered questions and phones Reconciled cash drawers Cleaned restrooms, swept, disposed of litter and debris and informed supervisor of all safety hazards



Tuesday Morning

• United States
• Retail
• 700 & Above Employee

• Key Manager

  • Jan 2006 - Dec 2008

  Responsible for opening and closing store Supervised associates Performed /Handled refunds and escalated issues Trained new hires Merchandised store daily Responsible for opening and closing store Supervised associates Performed /Handled refunds and escalated issues Trained new hires Merchandised store daily



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Administrative Assistant

  • Jan 2003 - Dec 2005

  Arrange conferences calls and meetings Answered incoming calls and took accurate messages Worked closely with indirect/direct customers Handled shipping/receiving, generated all literature/mailers to existing as well as potential customers Worked closely with bank manager 2002 Arrange conferences calls and meetings Answered incoming calls and took accurate messages Worked closely with indirect/direct customers Handled shipping/receiving, generated all literature/mailers to existing as well as potential customers Worked closely with bank manager 2002



Consumer Portfolio

• Repossession/Reinstate Specialist

  • Jan 2002 - Dec 2003

  Supported inbound customer service call center Handled all aspects of asset recovery including: assigning/working closely with repo agents Maintained, updated and generated repossessions/reinstatements Worked closely with other departments to close/complete customers accounts Supported inbound customer service call center Handled all aspects of asset recovery including: assigning/working closely with repo agents Maintained, updated and generated repossessions/reinstatements Worked closely with other departments to close/complete customers accounts



InTouch Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Lead

  • Jan 2000 - Jan 2002

  Handled all escalated customer service issues Motivated /Supervised individual team members Reorganized/Streamlined technical service procedures with Pac Bell and Verizon Responsible for inbound call volume/assisting customer database Handled all escalated customer service issues Motivated /Supervised individual team members Reorganized/Streamlined technical service procedures with Pac Bell and Verizon Responsible for inbound call volume/assisting customer database



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Marketing Representative

  • Jan 1997 - Jan 1999

  Headed upstart project to establish affiliate long distance carriers with Nextel Key member in the creation ,training and implementation of Nextel's Long Distance division Generated and grew long distance customer base well over several thousands Resolved long distance issues by networking with outside national telecommunications vendors Created departmental procedures that were instrumental in Nextel's Long Distance growth Headed upstart project to establish affiliate long distance carriers with Nextel Key member in the creation ,training and implementation of Nextel's Long Distance division Generated and grew long distance customer base well over several thousands Resolved long distance issues by networking with outside national telecommunications vendors Created departmental procedures that were instrumental in Nextel's Long Distance growth



Time Warner Communications

• Customer Service Professional

  • Jan 1995 - Jan 1997

  Integral part of customer service department Responsible for over 200+ customer calls a day Responsible for upgrading/staring new service, POS functions: posting payments Member of internal Quality Control Team Batched and processed all installers/technical crews work orders daily Integral part of customer service department Responsible for over 200+ customer calls a day Responsible for upgrading/staring new service, POS functions: posting payments Member of internal Quality Control Team Batched and processed all installers/technical crews work orders daily



Copley Colony Communications

• Customer Service Representative/Dispatcher

  • Jan 1992 - Jan 1995

  Maintained departmental reporting Answered over 200+ customer calls a day Responsible for upgrading/staring new service, POS functions: posting payments Dispatched service teams to internal/external customers Batched and processed all installers/technical crews work orders daily Maintained departmental reporting Answered over 200+ customer calls a day Responsible for upgrading/staring new service, POS functions: posting payments Dispatched service teams to internal/external customers Batched and processed all installers/technical crews work orders daily