Experience

Consumer Intelligence

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Accounts Assistant

  • Nov 2021 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Live Integration and Validation Test Lead

  • Jun 2018 - Jan 2021



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Test & Integration Engineer

  • Jan 2017 - May 2018



AXA Wealth

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Platform Support Analyst

  • Nov 2012 - Oct 2016

  Primarily focused on the identification, management and resolution of defects on AXA Wealth’s third party supplied investment platform. In addition, security administration of the platform including auditing and management of users.

• Response & Corrections Analyst

  • Nov 2011 - Nov 2012

  Correcting client accounts which have been detrimentally affected by platform defects. Ensuring defect overview as well as related corrective action are communicated to the key stakeholders in a clear and concise way.

• Customer Service Representative

  • Feb 2010 - Nov 2011

  The first point of contact for Adviser Firms, End Clients, Business Development Managers and the Customer Service Department; my role was to proactively guide callers to the resolution of their queries. Ranging from basic navigation and account/product information, to more complex queries requiring further investigation.

• Customer Service Representative

  • Aug 2008 - Feb 2010

  Processing general enquiries from policyholders, financial advisors, solicitors and lenders on a daily basis via telephone and written correspondence in the busy ‘Traditional Pensions Servicing’ Department.



bpl solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Customer Support Team Leader

  • Jan 2007 - Aug 2008

  Supporting and leading, as well as focusing on team members and clients needs to ensure we offer superior customer service and achieve excellent productivity.

• Customer Support Representative

  • May 2005 - Jan 2007

  The first point of contact for clients, as well as related companies i.e. solicitors, brokers & estate agents.



Screwfix

• United Kingdom
• Retail
• 700 & Above Employee

• Product Support Representative

  • Jan 2004 - May 2005

  Product enquiry management via phone and email.

• Customer Service Representative

  • Sep 2001 - Jan 2004

  Processing telephone sales orders and dealing with customer service enquiries.