Experience

Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Senior Coordinator, Academic Student Support

  • Jan 2023 - Present

  Mediate student/instructor concerns about online classes; review online and global campus' grade appeals and academic standing appeals, as well as automatic withdraws and administrative withdrawal requests; collaborate with offices in Student Affairs, such as Student Conduct, Accessibility Resources, and Title IX for student support & problem solving; support Deans in appeal review and decisions; record and review data of students' concerns, recommending updates and improvements to online courses based on patterns; Show less

• Online Adjunct Instructor--English

  • Jan 2011 - Present

  Develop and teach Preparatory English Composition online; submit grades and attendance as required by school policy; maintain online course environment; engage students through announcements, discussions, feedback, and email; facilitate students learning the measurable learning outcomes outlined for the course

• Online Student Support Coordinator

  • Apr 2017 - Jan 2023

  Mediate online student/instructor concerns; maintain database and analyze data to report to Directors and Deans about student concern patterns; make suggestions for improvements to the program, courses, or instruction based upon noted patterns; partner with Student Affairs, Conduct, Student Accessibility Resources, advisors, and counseling as appropriate to support students; provide analysis to Deans for student grade appeals or other complaints; support online instructors; participate in training online advisors, online instructors, new colleagues Show less