Customer Success Specialist

• Aug 2021 - Present

The framework for the modern CPR firm The framework for the modern CPR firm

Consultant

• Sep 2020 - Present

Cloud application support Cloud application support

Teacher Science and technology

• Aug 2019 - Sep 2020

Teacher

• Jan 2017 - Aug 2019

Taught my three middle school children from 4th grade through 6th grade using a combination of prepared curriculum, special projects, and community-based endeavors. Taught my three middle school children from 4th grade through 6th grade using a combination of prepared curriculum, special projects, and community-based endeavors.

Teacher

• Aug 2013 - Dec 2016

Science and Math teacher for third grade classroom at a K-5 private school Science and Math teacher for third grade classroom at a K-5 private school

PTO Board Member

• Aug 2011 - May 2015

Served as Secretary and committee chairperson for the PTO of the local elementary school attended by my children. Responsibilities included documenting and disseminating meeting minutes, volunteering in the classroom, aiding in fundraising and participating in decisions that would impact the direction and activities of the school. The classroom volunteering included mini lessons and working with struggling and advanced learners. I also planned and executed the annual weeklong holiday shop, including creating a price spreadsheet, managing the volunteer schedule, coordinating with the third party vendor for delivery, reordering stock and returning inventory. I also coordinated with classroom teachers to allow their students to attend the shop. Show less

Teacher

• Apr 2003 - Dec 2006

Senior Technical Writer

• Aug 1998 - Jan 2002

Technical writer contracted out to telecommunications and cable companies for requirements and data analysis, and user manuals of custom systems. Technical writer contracted out to telecommunications and cable companies for requirements and data analysis, and user manuals of custom systems.

Senior Business System Analyst

• Nov 1993 - Aug 1998

As a business analyst, I filled a vast variety of roles on government contracts, from technical writer, documentation specialist, and tester to project manager and subject matter expert. Responsibilities included documenting and redesigning workflow procedures, documenting and ratifying requirements for new and upgraded systems, conducting cost -benefits analysis for software applications and training facilities, as well as designing and implementing a quality assurance plan. As a business analyst, I filled a vast variety of roles on government contracts, from technical writer, documentation specialist, and tester to project manager and subject matter expert. Responsibilities included documenting and redesigning workflow procedures, documenting and ratifying requirements for new and upgraded systems, conducting cost -benefits analysis for software applications and training facilities, as well as designing and implementing a quality assurance plan.