Experience

Zelis

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technical Account Manager

  • Mar 2021 - Present



Baylor Scott & White Health Plan

• Hospitals and Health Care
• 500 - 600 Employee

• Operations Analyst

  • Oct 2016 - Mar 2021

  Temple, TX Provide administrative, technical, and customer-facing duties surrounding the successful implementation of system updates and changes. Assist with the maintenance, analysis, and resolution of problems within applications. Serve as a liaison between end users, subject matter experts and technical support in the development of business requirements. Responsible for creation and maintenance of business process, system testing, and quality assurance of production system… Show more Provide administrative, technical, and customer-facing duties surrounding the successful implementation of system updates and changes. Assist with the maintenance, analysis, and resolution of problems within applications. Serve as a liaison between end users, subject matter experts and technical support in the development of business requirements. Responsible for creation and maintenance of business process, system testing, and quality assurance of production system changes. Acquire data from primary and secondary data sources and maintain database/data systems. Interpret data, analyze results using statistical techniques and provide ongoing reports. Provide and document process improvement resolutions.

• Executive Assistant

  • Apr 2015 - Oct 2016

  Temple, TX Accurately manage multiple VP and Director calendars, meetings, and requests. Support and manage all requests/needs for a team of 10+ team members. Manage expense reports for VP and Directors; train Managers on use of process systems. Effectively compose, transcribe and edit confidential documents, minutes and correspondence. Exercise initiative and judgement when responding to customer problems and complaints. Assist the needs and request of the building and building… Show more Accurately manage multiple VP and Director calendars, meetings, and requests. Support and manage all requests/needs for a team of 10+ team members. Manage expense reports for VP and Directors; train Managers on use of process systems. Effectively compose, transcribe and edit confidential documents, minutes and correspondence. Exercise initiative and judgement when responding to customer problems and complaints. Assist the needs and request of the building and building projects.

• Donor Recruitment Coordinator

  • Jul 2011 - Apr 2015

  Temple, TX Oversee donor recruitment operations and functions. Face to face recruitment of blood donors and registration. Facilitate the requests and needs of the blood donors, recruiters, supervisors and staff. Order and maintain supplies for blood center/drives and blood donors. Create and maintain various spreadsheets, reports and websites for the blood donor center.



Salado ISD

• Administrative Secretary

  • Oct 2008 - Jan 2010

  Salado, TX Maintain multiple spreadsheets, fundraiser money and forms and supplies. Facilitate the requests and needs of the principal, faculty/staff, parents and/or visitors. Provide support for school registrar and nurse. Managed all aspects of a high volume campus.

• Substitute

  • Feb 2008 - Oct 2008

  Salado, TX Answer phones and cover office duties in the absence of the secretary. Supervise and instruct students in the classroom in the teacher’s absence. Assist the nurse, library, physical education and special need support.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Secretary/Receptionist

  • Mar 2007 - Nov 2007

  Temple, TX Greet and service customers as well as take deposits and overnight them daily. Answer multiple phone lines and use transfer, park, voice mail and conference call features. Assist Financial Assistants with various forms and paperwork.