Experience

La Vague de Saint Paul****

• France
• Hospitality
• 1 - 100 Employee

• Director of Sales and Marketing

  • Feb 2018 - Present

  - Produce S&M action plan related to annual revenue goals - Produce annual strategy for revenue optimization - Produce annual sales analysis to evaluate year to year markets trends and focus on new strategy - Provides weekly/ monthly reports and forecast to ensure sales and marketing objectives are achieved - Implement specific strategy for groups and events in line with leisure strategy - Coordinate MICE events with all operating services from contracting to billing (residential, non residential, banqueting events) - Handle social media strategy - Investigate new markets to optimize revenue - Establish corporate contracts to maintain loyalty - Prospect and fidelize clients - Maintain and optimize visibility on partners'website (institutionnal, hotel and events plateforms) Show less



Fine Dining Flight

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Sales Representative

  • Jun 2017 - Jan 2018

  Operations: Dealing with FA's catering requests around the world Ensuring smooth process from catering order to production and delivery at airport Dealing with catering partners to optimize the highest quality standards Handling catering orders and conciergerie service as closely as possible with external providers Communication: Promoting FDF service throughout the world Defining new brand content Social media management Creating FDF menus in collaboration with partners Invoicing: In charge of invoicing clients / partners Management: Hiring new collaborators Defining training content Team Training Show less



Culinary Jet Concierge - VIP Inflight Catering and Conciergerie Services for Private Jets

• Senior Sales and Operations Manager

  • Sep 2016 - Jun 2017

  I have to ensure the good running of Operations Department by hiring and training new collaborators to create a reliable team, willing to meet highest expectations, by being always reactive and professional. From the original order received from FA, to the billing, I make sure that everything is under control by coordinating in-house production, shopping needs, any special requirements, restaurant pick up... until the delivery. With strong communication skills and reactivity, I am able to assist FA when they have special requirements or last minute requests. I also take care of prospection, by increasing our portfolio via email and phone. Dealing also with operators to establish new long term contracts. Maintaining trust relationships with FA and operators, in order to increase loyalty. Show less



Culinary Jet Concierge - Inflight Catering Services for Private Jets

• Operations Coordinator

  • Apr 2016 - Sep 2016

  Handling all catering requests and conciergerie service for private jets, from prospection to delivery and billing, I do the utmost to meet highest expectations by providing exquisite dishes and VIP service Handling all catering requests and conciergerie service for private jets, from prospection to delivery and billing, I do the utmost to meet highest expectations by providing exquisite dishes and VIP service



Hotel Hyatt Regency Nice Palais de la Mediterranee

• Event Planning Coordinator - Sales Department

  • Nov 2012 - Dec 2015

  Responsible for the efficient running of the Event Department.Expertise in Event Management, by sending accurate sales offer to clients, corresponding to their expectations and budget.Negociation with client to meet its own expectations in line with the Sales and Marketing strategy, and monthly revenue target.Strong organisational and communication skills which enable me to be reactive, professional, always client's satisfaction focused with a very high quality customer service to make each event highly succesfull. Show less

• Food and Beverage Manager's Assistant

  • Apr 2011 - Oct 2012

  Responsible for the good running of banqueting department:Staff managementStrong expertise in all aspects of food and beverage to ensure the good success of banqueting eventsVery good communication skills with any internal/external collaborator to provide high quality service, professional staff, relevant information at any timeResponsible of all themed event organization, in collaboration with F&B Manager:Organization of any themed event in the hotel, in line with the F&B Manager directions and budgetDealing with all external providers involved in the event : entertainment, florists, logistic....Communicating efficiently wih food and beverage staff during the planning processStrong professionalism the d-day to welcome guests, provide good customer service and make sure of the good running of the event Show less

• Banqueting Manager's Assistant

  • Oct 2009 - Mar 2011

  Responsible for the good running of banqueting department:Staff managementStrong expertise in all aspects of food and beverage to ensure the good success of banqueting eventsVery good communication skills with any internal/external collaborator to provide high quality service, professional staff, relevant information at any time

• Food and Beverage Hostess

  • May 2009 - Oct 2009



Monte Carlo Weddings

• Monaco
• Events Services
• 1 - 100 Employee

• Wedding Coordinator

  • Aug 2008 - Sep 2008

  Transportation and accomodation Manager for luxury weddings, taking place between Cap d'Antibes, Villefranche, St Jean Cap Ferrat and Monaco Room allotment management with different hotels Handling room reservations for each guest Dealing with transportation companies to provide safe and precise transportation between hotels and wedding venues Transportation and accomodation Manager for luxury weddings, taking place between Cap d'Antibes, Villefranche, St Jean Cap Ferrat and Monaco Room allotment management with different hotels Handling room reservations for each guest Dealing with transportation companies to provide safe and precise transportation between hotels and wedding venues



Château Saint-Martin & Spa

• France
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager's assistant

  • Jun 2006 - Aug 2006

  In charge of restaurant reservations Daily menu updates Customer service Handling cash desk during the service Organisation of banqueting events in the restaurant In charge of restaurant reservations Daily menu updates Customer service Handling cash desk during the service Organisation of banqueting events in the restaurant