Sales Coach

• Apr 2022 - Present

Section Director, Sales and Loyalty

• Oct 2018 - Jan 2020

Unit Director, Sales and customer service

• 2009 - 2018

• Manage a team of 20 sales, customer service & customer loyalty agents and supervisors• Develop tactical strategies to achieve sales objectives and productivity levels • Identify opportunities and build business plans for the department to exceed goals

Underwriting Director

• 2012 - 2013

• Lead a team of over 15 underwriters, assistant underwriters and inspection-specialised agents• Establish and maintain underwriting policies, procedures and norms in support of company objectives• Member of the company board of directors who is responsible for the development of the corporate strategic vision and plan

Team Supervisor

• 2008 - 2009

• Assist the director in the hiring, coaching and development of agents• Responsible for achieving team sales objectives • Ensure agents meet the quality standards of the company

Insurance Underwriter

• 2007 - 2008

• Analyse risk of various situations and take decisions • Ensure agents meet the quality standards of the company

Insurance Agent

• 2005 - 2007

• Counsel clients about the best auto and home insurance solutions in line with the company offering• Close sales and manage customer service requests