Experience

Connecting Food

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Customer Success

  • Feb 2023 - Present



Insider.

• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Jan 2022 - Feb 2023

  Manage a portfolio of Worldwide Clients • Follow-up of main adoption and usage KPIs through Gainsight • Identification of opportunities to improve usage and adoption of the tool • Data analysis in order to provide recommendations on tool's usage (QBR & BR) • In charge of risks evaluations and renewal processes • Portfolio development by identifying opportunities (upsell & cross-sell) • Regular communication with other departments and actions planned to improve clients' satisfaction (Marketing, Sales) Show less



SimpliField

• France
• Mobile Computing Software Products
• 1 - 100 Employee

• Senior International Account Manager

  • Jan 2020 - Jan 2022

  Managing a portfolio of Worldwide Accounts • Follow-up on main adoption & usage KPIs of these accounts• Identification of opportunities to improve usage of the product • Data analysis to provide recommendations on the usage of the solution (QBR & BR )• Analysis of risks & renewal processes • Identificatîon of opportunities in terms of expansion & upsell to develop current accounts• Provide feedbacks & insights to product and technical teams in order to improve the product • Collaboration with the Head of CSM on internal processes to improve internal communication and ease day to day work Show less



Marin Software

• Software Development
• 100 - 200 Employee

• Customer Success Director

  • Apr 2018 - Dec 2019

  - Led Operational teams on clients'accounts - Responsible for the management of a portfolio of client accounts with the goal of fostering long term business relationships and continued growth- Communicated via the web and face-to-face with clients about product updates and new product releases- Conducted regular client onsite meetings and quarterly business reviews- Delivered strategic recommendations to drive ROI for the client campaigns- Developed and sustained knowledge of the company's offerings and associated technologies- Demonstrated the value of long term agreements with client partner- Created satisfied customers who are willing to recommend Marin Search Marketers to other businesses- Cross-sold and up-sold the Marin Portfolio or products to current clients through strategic recommendations- Renewed contracts and negotiation- Developed business in France and abroad - Spain and Italy Show less

• Senior Customer Success Manager

  • Sep 2015 - Apr 2018

  - Responsible for the management of a portfolio of client accounts with the goal of fostering long term business relationships and continued growth- Communicated via the web and face-to-face with clients about product updates and new product releases- Conducted regular client onsite meetings and quarterly business reviews- Delivered strategic recommendations to drive ROI for the client campaigns- Developed and sustained knowledge of the company's offerings and associated technologies- Demonstrated the value of long term agreements with client partner- Created satisfied customers who are willing to recommend Marin Search Marketers to other businesses- Cross-sold and up-sold the Marin Portfolio or products to current clients through strategic recommendations- Renewed contracts and negotiation- Developed business in France and abroad - Spain and Italy- Led Operational teams on clients'accounts Show less

• Customer Engagement Associate SEM/SEA

  • Apr 2014 - Sep 2015

  - Developed and Maintained a positive and professional working relationship with customers (direct and agencies) as a trusted advisor, allowing the full potential of the Enterprise Solution- Led discussions to help drive customers marketing strategy by leveraging the Enterprise platform features that will best achieve their business and marketing goals- Helped define key business success metrics and monitored and reported goals in order to provide visibility to customers- Interacted on a regular basis with customer personnel through training regarding their marketing program, goals and successes, instilling confidence in the Enterprise platform and Service Offerings- Identified, managed and helped resolve customers' business issues- Delivered high level of customer satisfaction- Assisted customer to bring new business into the Enterprise Platform- Drove and on-boarded revenue integration types such as: Google Analytics, Marin Tracker...- Participated in pre-sales activities- Managed Accounts in France and Southern Europe - Spain and Italy Show less



Keyade

• France
• Advertising Services
• 100 - 200 Employee

• SEM Account Manager/ Online Marketing Strategist

  • Apr 2011 - Mar 2014

  - Managed PPC campaigns - Defined objectives for SEM campaigns - ROI, CPA, traffic… - Created SEM campaigns - keywords, adcopies & banners - Optimization & Bid management - Ensured optimal campaign performance - Set up New Campaigns to test Google tools – Enhanced Campaigns, DSA, PLA, Remarketing - Analyzed clicks, conversion data, ad expenses & ROI - Reporting - Coordinated & provided recommendations to clients - website presentation, landing pages - Ensured Clients’ satisfaction Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Marketing PR Manager - Internship

  • Apr 2009 - Sep 2009

  - Scheduled and Planned internal and external events (SAP Tour) - Coordinated the organization of events - sending invitations, site rental, catering - Analyzed feedback from events - qualitatively and quantitatively - Reporting - Scheduled and Planned internal and external events (SAP Tour) - Coordinated the organization of events - sending invitations, site rental, catering - Analyzed feedback from events - qualitatively and quantitatively - Reporting



DMS

• Advertising Services
• 700 & Above Employee

• Junior Project Marketing Manager - Internship

  • Jun 2008 - Nov 2008

  - Defined and implemented Quality Strategy with the Client - Created and set up questionnaires in different languages - Identified and followed up “mystery shoppers” to collect feedback from the field - Prepared reports & presented feedback to clients – provided solutions & established best practices - Defined and implemented Quality Strategy with the Client - Created and set up questionnaires in different languages - Identified and followed up “mystery shoppers” to collect feedback from the field - Prepared reports & presented feedback to clients – provided solutions & established best practices



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Junior Product Marketing Manager - Internship

  • Jun 2007 - Sep 2007

  - Promoted Fair trade products - Created and set up questionnaires - Collected data in the field - Recovered and analyzed collected data - Defined target population and selected distribution channels - Coordinated promotional activities - Promoted Fair trade products - Created and set up questionnaires - Collected data in the field - Recovered and analyzed collected data - Defined target population and selected distribution channels - Coordinated promotional activities



Christian Dior Couture

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Representative

  • Nov 2006 - Jan 2007