Stéphanie Sylla

Manager Sales & Customer Success at ClubPlanner
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Rotterdam, South Holland, Netherlands, NL
Languages
  • French (B2 level) Limited working proficiency
  • German (A2 level) Elementary proficiency
  • English (C1 level) Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Marjolijn Wolst

Stephanie is een heel prettig persoon om mee samen te werken. Altijd bereid om mee te denken. Durft kritisch te zijn. Heeft een goede visie op zaken en kan met veel analytisch vermogen een besluit nemen. ze is daadkrachtig, resultaatgericht en heeft een groot verantwoordelijkheidsgevoel. Kortom een aanwinst voor ieder bedrijf.

Bas van Leeuwen

Ik heb Stephanie leren kennen als een gedreven en enthousiaste sales collega die in staat is om deuren te openen die voor anderen gesloten bleven. Met haar kennis van de sector is ze een gesprekspartner op niveau binnen de publieke sector. Ze weet met een luisterend oor en direct advies de gunfactor te creëren die van groot belang is in commerciële trajecten. Stephanie wil zich graag blijven ontwikkelen en zoekt de uitdaging op. Ze is een echte zelf-starter en verzamelt informatie over de markt op gestructureerde wijze waardoor ze meer rendement haalt uit haar commerciële inspanningen.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • SPIN® Selling Learning Journey
    Huthwaite International
    Oct, 2022
    - Nov, 2024
  • Content Marketing: Blogs
    LinkedIn
    May, 2020
    - Nov, 2024
  • Writing a Compelling Blog Post
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Het waarmaken van de ideale Customer journey (B2B & B2C)
    NIMA, Nederlands Instituut voor Marketing
    Nov, 2017
    - Nov, 2024
  • Gesprekstechnieken accountmanagers salesteam
    artra | dé opleider voor arbeidsmarktprofessionals
    Sep, 2013
    - Nov, 2024
  • SEU
    SEU - Stichting Examens Uitzendbranche
    Feb, 2008
    - Nov, 2024
  • Adobe InDesign
    PRODUXXION LTD
    Jan, 2005
    - Nov, 2024

Experience

  • ClubPlanner
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager Sales & Customer Success
      • Jul 2023 - Present

      ClubPlanner is a unique web-based solution for the Fitness & Health industry. ClubPlanner increase customer inflow, reduce outflow and increase average revenue per customer, thus improving your bottom line. ClubPlanner is a unique web-based solution for the Fitness & Health industry. ClubPlanner increase customer inflow, reduce outflow and increase average revenue per customer, thus improving your bottom line.

  • Visma | Raet
    • Netherlands
    • Human Resources Services
    • 200 - 300 Employee
    • Segment Director Education, Business & CS Operations
      • Oct 2021 - Jul 2023

      Responsible for developing and executing the vision and strategy for the education & business market: • P&L responsible for approx. 100 education customers and 80 business customers with a joint annual turnover of €16 million; • Member of the MT Customer Success; • People manager for the team of 5 Customer Success Managers and 3 CS Ops specialist; • Partly responsible for the organizational changes based on the Customer Success philosophy; • Chairman of various internal and external steering groups; • Setting up CS Operations department per January 2023. Show less

  • Stichting Het Begint met Taal
    • Netherlands
    • Non-profit Organizations
    • 1 - 100 Employee
    • Taalvrijwilliger
      • Nov 2020 - Jan 2023

      - Chat buddy for non-native Dutch speakers. - Chat buddy for non-native Dutch speakers.

  • Iddink Group
    • Netherlands
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Key Account Manager
      • Aug 2020 - Oct 2021

      As a Senior Key Account Manager at Iddink Group (Part of Sanoma Learning) I've had the responsibility over a client portfolio within vocational education for SAAS solution Eduarte SIS: • Strategic Key-account management, C-level; • Building partnerships with schools and reach optimal client satisfaction; • Initiate projects (internal) and participate in external projects; implementation SIS • Define the commercial client strategy for tenders & preparing the business case; • Contract management, negotiation and process in accordance with tender guidelines; • Finishing projects to get clients discharge; • Internal & external stakeholder management; • Set and execute strategic sales & account planning; • Budget control, revenue responsible & responsible for upsell and cross-sell Show less

  • Exact
    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Senior Partner Manager
      • Aug 2019 - Aug 2020

      As a Senior Partner Manager at Exact responsible for realizing growth for one of the core business solutions: Exact Online Accounting: • Develop new proposition for franchise organizations, associations and foundations for SB&A business unit Netherlands > business development • Lobby within corporate strategy management for integration of proposition • Initiate collaborations with sector specific organizations • Creating new (internal) sales process with sales operations team members • Develop frame for further marketing strategy • Realizing new business sales (including cold canvassing, develop quotation process and contract management) Show less

  • ThiemeMeulenhoff
    • Netherlands
    • Book and Periodical Publishing
    • 200 - 300 Employee
    • Lead Sales VO
      • Sep 2017 - Jul 2019

      Within the self-organizing team (9 sales executives, 3 region managers and 2 inside sales specialists) my responsibilities where: • Responsible for achieving revenue targets • Business Team member • Change management. Realize turn from product sales to consultative selling • Develop sales strategy and tactics within the MLTP objectives • Prepare and write proposals for tenders within the multidisciplinary team • Optimize sales team, coaching team members and recruitment • Key account management: business partners, distributors and school boards Show less

  • Salure
    • Netherlands
    • Human Resources Services
    • 1 - 100 Employee
    • Senior Accountmanager
      • Mar 2017 - Sep 2017

      Within Salure I fulfilled a sales and marketing role: • Key account management: AFAS commercial department and on C-level • Business development for complete product portfolio • Developing new propositions for (sub)markets • Managing junior sales colleagues • Support CEO with developing new strategy, mission statement, vision and proposition Within Salure I fulfilled a sales and marketing role: • Key account management: AFAS commercial department and on C-level • Business development for complete product portfolio • Developing new propositions for (sub)markets • Managing junior sales colleagues • Support CEO with developing new strategy, mission statement, vision and proposition

  • Driessen
    • Netherlands
    • Staffing and Recruiting
    • 300 - 400 Employee
    • Adviseur Dienstverlening Administratie & Advies
      • Apr 2016 - Mar 2017

      Responsible for realizing sales (new business and existing) within the educational and healthcare sector within the provinces Noord-Holland, Zuid-Holland & Utrecht:• Sales for the complete product portfolio: outsourcing Financial administration and HR/Payroll;• License sales AFAS software• Advisory role for schoolboards on how to implement AFAS Profit

    • Accountmanager onderwijs
      • Sep 2012 - Mar 2016

      Corporate sales and responsible for new business sales within the educational sector• Advisory role for schoolboards (Primary till University) on (temporary) capacity issues• Advisory role and sales for services like; recruitment, secondment and payroll • Consultative selling on C-level

  • Extra Talent
    • Netherlands
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Commercieel Consultant
      • Feb 2011 - Sep 2012

      As the second commercial consultant responsible for independently expanding the "Social" business unit for Extra Talent in the southern Netherlands region. Turnover objectives achieved through secondment of professionals in the public sector: • Recruitment of professionals within the social domain • Managing and closing of secondment contracts • Conducting evaluation interviews and ‘POP’ interviews with employees As the second commercial consultant responsible for independently expanding the "Social" business unit for Extra Talent in the southern Netherlands region. Turnover objectives achieved through secondment of professionals in the public sector: • Recruitment of professionals within the social domain • Managing and closing of secondment contracts • Conducting evaluation interviews and ‘POP’ interviews with employees

  • ttif.company: ttif & arbo en ttif & werk
    • Netherlands
    • Human Resources Services
    • 1 - 100 Employee
    • Jobhunter/Accountmanager
      • Sep 2009 - Feb 2011

      Responsible for mediation of candidates who are reintegrating. Sales of individual reintegration contracts such as IRO and outplacement both within and outside tender agreements. Interim assignment for the municipality of Soest, with responsibility for mediation of WWB clients (greatest distance from the labor market). Coordination around project within the context of the Youth Unemployment Action Plan ‘WIJ’. Building and expanding an employer network within the province of Utrecht, with the focus on new business. Show less

  • Sprekersplatform
    • Netherlands
    • Events Services
    • Client Support (temporary assignment)
      • Jan 2009 - 2009

      Advisory role and mediation of motivational speakers for corporate events. Write and follow up quotations. Attract and contract new motivational speakers. Advisory role and mediation of motivational speakers for corporate events. Write and follow up quotations. Attract and contract new motivational speakers.

  • Timing
    • Netherlands
    • Staffing and Recruiting
    • 700 & Above Employee
    • Intercedent
      • Jul 2007 - Dec 2008

      Responsible for recruitment and selection of temporary employees. Building, maintaining and expanding an employer network in the Apeldoorn region. - Sept. 2008 to Dec. 2008 responsible for the start-up and coordination of an in-house project. Responsible for recruitment and selection of temporary employees. Building, maintaining and expanding an employer network in the Apeldoorn region. - Sept. 2008 to Dec. 2008 responsible for the start-up and coordination of an in-house project.

  • Landskroon Technical Textiles
    • Apeldoorn Area, Netherlands
    • Commerciële Binnendienst - Frankrijk
      • 2004 - 2007

      Responsible for the complete order flow. Prepare export papers. Inside Sales for accounts mainly in France and Germany. Quality control on arrival of shipments. Responsible for the complete order flow. Prepare export papers. Inside Sales for accounts mainly in France and Germany. Quality control on arrival of shipments.

Education

  • AnyChange Group
    Business Coach Consultant, Change Management
  • Hogeschool van Arnhem en Nijmegen (HAN)
    Agile Foundation, Project Management
  • Hogeschool van Arnhem en Nijmegen (HAN)
    IPMA D/C, Project Management
    2021 - 2021
  • Rotterdam University of Applied Sciences
    Bachelor's degree, Marketing / Commerciële economie (CE) - Specialisatie marketing management
    2017 - 2019
  • NCOI Opleidingen
    HBO, Sales- en Accountmanagement incl NIMA/SMA Sales-A en-B
    2013 - 2016
  • NCOI Opleidingen
    HBO Talentmanagement, Employability en HRD
    2012 - 2012
  • Aventus
    Horeca Ondernemer Manager, niveau 4
    1999 - 2003

Community

You need to have a working account to view this content. Click here to join now