Experience

The Capitol Group

• Government Relations Services
• 1 - 100 Employee

• Project Procurement

  • Apr 2014 - Present



Unit4

• Software Development
• 700 & Above Employee

• Application Consultant / Product Specialist

  • May 2013 - Apr 2014



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• New Business Officer (Wealth Management)

  • Dec 2012 - May 2013

  - Achieve branch sales targets in Wealth CASA and investment products so as to significantly improve the branch Financial Performance. - Identify and pursue sales opportunities, converting referrals into sales and implementing sales strategies to ensure targets are achieved. - Possessing a thorough banking knowledge, excellent interpersonal and sales skills. - Implement sales strategy and tactical plans in accordance with branch sales target. - Implement and track Standards of Performance and Key Performance Indicators. - Full awareness of the Customer Due Diligence & Anti-Money Laundering Group Policy. - Ensure excellent customer experience during the account opening and loan application process - Ensure daily tracking and timely resolution of customer queries/complaints,where applicable. - Continuously improve on processes through service storming sessions. - Ensure sales process is followed to avoid miss-selling. - Reporting of suspicious transactions. - Ensure that Customer Due Diligence to be applied when selling products or opening accounts. Show less



Netregistry

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Officer

  • Aug 2011 - Dec 2012

  •Managing and maintaining provisional orders on products within CRM (Customer Relationship Management) system •Provide technical support (level 1) and administration support via phone and ticketing system (WebRT) •Provide consultancy and problem resolution to clients •Provide escalation to technical support level 2 on unresolved customer issues by packaging, with concise description, actions, and traces required. •Configuration and administration of web hosting through reseller WHM API and various domain registries •Remains well versed and knowledgeable of client requirements, product line and service offerings and various domain names policy •Strong interpersonal skills, ability to establish and maintain effective working relationships •Ability to handle stressful situations and bond professionally with frustrated customers •Aptitude to listen to caller’s description of problem; interpret, summarize and document •fault diagnosis and troubleshooting by investigation and corrective actions •Proficient working in a Windows environment with multiple applications and navigation between applications to research information Show less



Toko 48 Private Limited

• Jakarta, Indonesia

• Business Development

  • Jan 2011 - Feb 2012

  A wholesaler trading company that specializes in importing/exporting of garments accessories. Responsibilities - Initiate marketing strategies and coordinate actions to influence the market - Clarify goals and reach agreement maintaining the interests of all parties - Proactively develops and improve products and services - Ability to discuss strategic and sensitive issues - Understands clients' needs - Build and maintain excellent relationships with colleagues and clients - Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually - Manage the proposal development process and maintain the time-lines for the proposal teams - Coordinate with sponsors concerning size, standards, conditions and timing of research - Develop draft proposals based on team meetings and discussions - Maintain the Business Development databases - Support marketing activities, including trade/ scientific shows, mailings, etc. - Dealing with prospective inquiries - Develop regional sales & marketing strategies - Set sales targets & KPI for team members - Teamwork management - Stock control Show less



The Funding Engine

• Sydney, Australia

• IT Supervisor

  • Apr 2010 - Aug 2011

  An IT company that specializes in networking database platform with access to comprehensive organizational data and contact details that covers multiple industries on their sponsorships details. Responsibilities •Updated the business' internal SEO statistics database daily •Learn to utilize SEO tools such as urchin, Google AdSense and Google AdWords in the business •Self- learning of PHP to modify the business website •Helped on daily administrative jobs •Provide recommendations on the business ‘website features and functionality Show less



CCM Solutions

• Singapore

• IT Technical Staff

  • Apr 2006 - Jun 2006

  IT consultation company that provides system and computer network consultations,network support/administration, system backups and IT solutions to business. Responsibilities •Determine and analyze the exact nature of problems (1st to 3rd line support) at all levels •Providing expedient error corrections and solutions for corporate end-users whilst working on projects in a variety of support and development roles •Accomplished in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks •Developed experience in customer focused roles and conflict management. •Demonstrated skills in effective client liaison and building networks •Strong team-collaboration skill in meeting objectives •Providing maintenance, support and troubleshooting of IT hardware, software and networks up to 50 end users a month •Setting up and coordinating PC/Desktop systems, computer network (LAN), email system, TCP/IP environment (corporate and personal) •Optimum trouble shooting and problem solving abilities developed •Managing the email system and ensuring the appropriate level of anti-virus protection on every user’s workstation •Developed a commercial website to a shipping company in ASP language •Assisted with data input and day-to-day bookkeeping activities Show less