Intern

• Jul 2023 - Present

Engaged in immersive learning within a dynamic Startup FMCG in Ecommerce, gaining hands-on experience with a diverse range of tools and platforms, including Asana, Shopify, Amazon Seller Central, and 3rd-party fulfillment providers. Engaged in immersive learning within a dynamic Startup FMCG in Ecommerce, gaining hands-on experience with a diverse range of tools and platforms, including Asana, Shopify, Amazon Seller Central, and 3rd-party fulfillment providers.

Sandwich Artist

• Mar 2023 - Present

Amazon Vendor Services Consultant - EU

• Jul 2021 - Jul 2022

• Key Responsibilities:- Managed and enhanced critical vendor KPIs, including COGS, Purchase Order Confirmation Rate, Out of Stock Rate, and lost sales for 16 Tier- 1 European apparel and shoes brands.- Achieved a significant 20% year- on- year improvement in Catalog Quality and successfully reduced Out of Stock issues by 13% year- on- year.- Conducted brand onboarding sessions, facilitating discussions and providing training support to brand Points of Contact (POCs).- Made decisions regarding Deals, including deal performance reporting, monitoring deal products, and analyzing sales activity before, during, and after deal periods.- Produced reports showcasing Return on Investment (ROI) for deals implemented.• Team Management:- Revamped the onboarding process, reducing training time by 50% and documented the revised process for program- wide use across two geographic locations.- Provided training to mentors and trainers on the new onboarding process, enhancing their relationship- building skills.- Successfully managed team KPIs, maintaining a Service- Level Agreement (SLA) of 92% and achieving a Positive Response Rate (PRR) of 96% for a team of 100+ members.- Contributed to the hiring process as part of the interview team.• Project Management:- Developed automated reports by extracting raw data using SQL, analyzing the data, and presenting the findings using VBA and Python.- Streamlined the reporting process resulting in significant time savings, equivalent to approximately 15 headcounts (~2400 hours/month).- Updated Standard Operating Procedures (SOPs) to incorporate automated steps and remove redundant procedures, further optimizing program services. Show less

Sr. Catalog Associate - EU

• Oct 2019 - Jul 2021

• Project Management:- Saved 6 HCs equivalent to ~1000 hours by upskilling in Python and developed automated solutions.• Team management:- Successfully trained and coached over 100 new hires by setting individual learning goals based on their learning pace and earning their trust, resulting in a faster ramp- up time.- Provided training and refresher sessions for a team of 25+ members, resulting in improved team performance and knowledge.

Catalog Associate

• Mar 2017 - Sep 2019

• Key Responsibilities:- Improved customer experience by identifying and convincing Vendor Managers to discontinue products that were receiving customer complaints and concessions.- Collaborated with 25+ vendors/manufacturers on a daily basis by negotiating wrong stock returns and collecting correct catalogue information to solve individual customer issues and reduce future concessions.• Process Improvement:- Improved actionability by 14% for customer complaints in Home Category by creating a new customer-tailored SOP.- Saved 0.7 HCs equivalent to ~100 hours by automating daily resolution count report by learning VBA and Selenium and developed a Macro.• Team Management:- Effectively managed the workstream for a team of 20+ members, resulting in better customer experiences and increased productivity. Show less