Experience

The Connors Group

• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • Mar 2022 - Present



Virginia Tire & Auto

• United States
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Service Associate

  • Feb 2020 - Jan 2022

  - Manage vehicle work orders full-cycle from assessing customers' needs and relaying them to the technicians to ringing out completed orders and ensuring customer fidelity through providing stellar service.- Ensure top-notch customer experience, regularly updating customers on vehicle status, consistent communication, and building a positive company brand throughout the service.- Partner with 9 technicians to build effective customer assessment, deeply understand customers' needs and make the appropriate product recommendations. - Employ a consultative approach to recommend replacements and repairs to 50+ customers daily.- Handle daily deposits, process and file invoices daily for customer transactions.- Provide outstanding customer service, proactively identifying and chauffeuring vehicles for the elderly customers during Covid-19.- Support company customer service, including ordering tires for jobs, opening and closing shop, end of day paperwork, and cash deposit.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Lead

  • Jul 2019 - Jan 2020

  - Recruited candidates, screened candidates’ resumes and job applications, conducted interviews selecting candidates within schedule, and assessed applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.- Onboarded 20+ new hires, ensuring accurate employee data entry into Workday.- Managed employees, developing task plans and assigning weekly employees´ schedules.- Attended nationwide events and sales conferences and supported state-wide inventories at stores.

• Assistant Manager

  • Mar 2012 - Jun 2019

  - Supported Store Manager in assigning employees´ schedules, and interviewing job applicants, unveiling their potential by assessing their hard and soft skills. - Trained new employees on company policies, daily activities and customer service best practices. - Ensured a positive customer experience that resulted in loyal customers, brand propagation and store recommendations.- Entered materials inputs and outputs into the system, performed Inventory movements and transfers, and executed weekly counts.- Proficiently sold entertainment electronics and merchandise, and performed opening and end of day procedures, including handling daily deposits and taking them to the bank.

• Senior Game Advisor

  • Feb 2011 - Mar 2012

  - Trained 4 Store Leaders and Assistant Store Leaders on how to use point of sale and inventory systems. - Proactively supervised all store activities and provided friendly and enthusiastic in-person and over-the-phone customer service, including answering questions and assisting with product selection, purchase, or return.- Established, evaluated, and adjusted inventory-stocking levels based on past order history and forecast accuracy to optimize costs and service.- Sold membership cards, warranties, and store credit cards.

• Game Advisor

  • Aug 2008 - Feb 2011

  - Greeted customers on the sales floor, asking assertive questions to determine their needs, making recommendations, and providing the right solutions.- Supported store operations, including stocking products, processing customer transactions, and providing an organized shopping environment.