Experience

Anant Cars Auto Pvt Ltd
• India
• Retail Motor Vehicles
• 1 - 100 Employee
• HR

  • Feb 2023 - Present


Sai Service India

• India
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Assistant Manager

  • Dec 2015 - Dec 2021

   Processing and disbursing monthly salary of the employees each month.  Maintaining employees’ attendance records.  Maintaining & cross checking the employee records periodically in HR Software.  Tracking of employee attendance.  Supporting and guiding employees in Statutory supports.  Timing verification on employee documentation and guiding subordinates on all document procedure.  Travelling to location and outlets.  Conducting stay interview with employee.  Supporting the team in recruitment by contacting the recruitment consultants for requirements.  Sourcing candidates for the required positions.  Addressing employee grievances.  Preparing Labour required documents.  Distributing and educating employees about self-appraisal.  Processing Performance appraisal.  Educating and assisting employees in Statutory requirements.  Conducting Employee Induction & Refresh trainings.  Organizing employee engagement activities.  Supporting and building team coordination. Show less



Eastern Treads

• India
• Automotive
• 1 - 100 Employee

• Senior Officer

  • Nov 2014 - Dec 2015

   Heading a team of sales Executives in Rest of Kerala (Tamil Nadu, Hyderabad, Karnataka, Maharashtra)  Involved in Sales call planning - Analysis of territory opportunities;  Supervising the call centre along with Lead Management.  Supporting in HR in updating marketing executive attendance and payroll datas.  Engaged in team recruitment, training, hand holding and ensuring high retention of team.  Concerned with Market development within the territory assigned.  Coordinating, monitoring and assessing the sales efforts of the team.  Accountable for guiding and mentoring the sales team.  Responsible for maintaining Company target as well as Team goal sheet.  Ensuring the achievement of overall rest of India target.  Actively driving and ensuring sale target achievement, management of sales support function and timely work completion for customers.  Maintaining the database of performance statistics and monitoring sales executives’ productivity to increase the overall performance of the sales personnel Show less



Water Today Pvt. Ltd.

• India
• Book and Periodical Publishing

• Sales Team Lead

  • Sep 2011 - Oct 2012

   Handling Inbound Calls from the Customer for the personal banking.  Involved in Cross selling Personal Loans ,Credit card and all the liability products of the bank  Adhere to the Company quality and standard while assisting customer.  Handling escalated customer queries & Complaints service  Concerned with Customer retention and cross selling of banks products  Fixing the customer queries related to personal banking by liaising with other departments of the bank  Conducting on the job training for the new Joiners’  Providing Best Quality service for HSBC Customers.  Regular follow-up on the complaints till its resolution  Providing Solution to customer within the TAT.  Cross Selling Tata Aig Insurance product to Hsbc Customers over the Phone. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Officer

  • Nov 2006 - Dec 2009

   Handling Inbound Calls from the Customer for the personal banking.  Involved in Cross selling Personal Loans ,Credit card and all the liability products of the bank  Adhere to the Company quality and standard while assisting customer.  Handling escalated customer queries & Complaints service  Concerned with Customer retention and cross selling of banks products  Fixing the customer queries related to personal banking by liaising with other departments of the bank  Conducting on the job training for the new Joiners’  Providing Best Quality service for HSBC Customers.  Regular follow-up on the complaints till its resolution  Providing Solution to customer within the TAT.  Cross Selling Tata Aig Insurance product to Hsbc Customers over the Phone. Show less