Office Administrator

• Nov 2021 - Present

Saturday Receptionist/Data Entry

• Feb 2018 - Nov 2021

• Worked sole charge on Saturday mornings to attend to reception duties such as answering the phone, processing rental payments, handling property keys, and other administration tasks.• Occasionally covered reception on weekdays when administration team was short-staffed. • Worked on a temporary data entry project to organise old property sales records.

Marketing Administrator for Team Jack

• Jun 2021 - Oct 2021

• Managed marketing campaigns for new listings and handled administration tasks for the team.• Communicated with relevant parties such as vendors, tenants, agents, property managers, and lawyers throughout the campaign for each listing. • Prepared marketing material such as writing scripts, arranging photo/video shoots, booking ads, organising brochures, gathering property files, and assisting with social media content.

Customer Service Representative - Trade Connections

• May 2020 - Jun 2021

• Worked in the Trade Connections team to arrange electricity for new houses/buildings. • Dealt with various customers, electricians, construction companies, metering contractors, and network companies in a fast-paced call centre environment to complete new connection requests. • Handled business and residential customers’ accounts using software like Gentrack and Salesforce. • Worked in the Trade Connections team to arrange electricity for new houses/buildings. • Dealt with various customers, electricians, construction companies, metering contractors, and network companies in a fast-paced call centre environment to complete new connection requests. • Handled business and residential customers’ accounts using software like Gentrack and Salesforce.

In-Store Sales & Merchandiser

• Nov 2019 - Mar 2020

• Promoted the apple juice brand to customers at various supermarkets to increase sales. • Engaged customers by providing information about the products and giving free samples. • Restocked shelves and reported to the Regional Sales Manager. • Promoted the apple juice brand to customers at various supermarkets to increase sales. • Engaged customers by providing information about the products and giving free samples. • Restocked shelves and reported to the Regional Sales Manager.

Marketing Research Tutor

• Jul 2019 - Oct 2019

• Worked with a team of tutors to guide students in their marketing research projects. • Assisted the head tutor with marking assignments and providing feedback to students.

Consumer Behaviour Tutor

• Feb 2019 - Oct 2019

• Assisted the lecturer with managing a class of 90 undergraduate students. • Independently lead four tutorials per week with discussions on academic concepts & case studies. • Supervised assignments/tests, graded students’ work, and provided detailed feedback.

Marketing Intern

• Nov 2018 - Mar 2019

• Managed social media accounts for new online marketing package, Boost Viral. • Created content for clients' websites and online platforms. • Analysed potential clients' current online presence and made strategic recommendations. • Managed social media accounts for new online marketing package, Boost Viral. • Created content for clients' websites and online platforms. • Analysed potential clients' current online presence and made strategic recommendations.

Christmas Sales Assistant

• Nov 2017 - Jan 2018

• Built strong relationships with customers and assisted them with jewellery purchases. • Provided support to full-time staff with meeting sales targets. • Handled customer enquiries about products and jewellery repairs on the phone. • Assisted with office administration by using software such as Hillnet and Ramsys. • Built strong relationships with customers and assisted them with jewellery purchases. • Provided support to full-time staff with meeting sales targets. • Handled customer enquiries about products and jewellery repairs on the phone. • Assisted with office administration by using software such as Hillnet and Ramsys.

Part-Time Receptionist

• Mar 2015 - Feb 2016

• Processed payments/billing and updated customer information on the database.• Managed telephone enquiries and gave information about service prices.• Handled cash and receipts after closing time. • Processed payments/billing and updated customer information on the database.• Managed telephone enquiries and gave information about service prices.• Handled cash and receipts after closing time.

Part-Time Checkout Operator

• Jun 2013 - Feb 2016