Experience

Original X Productions

• Events Services
• 1 - 100 Employee

• Senior Team Lead

  • Dec 2022 - Present

  Delivering an outstanding guest experience by supervising the front-line team for The Friends Experience and The Office Experience. Responsibilities include:1. Overseeing day-to-day operations including, but not limited to ticketing, guest services, and photo operations.2. Assisting in the training and development of a world-class operations team and defining team culture.3. Being the manager on duty and running guest & floor operations smoothly.4. Ensuring photo sales KPIs are met through coaching and mentoring team members. 5. Assisting in set up and tear down in the pre and post-operational phases.6. Troubleshooting tech equipment and inventory management. Show less

• Team Lead

  • Jun 2022 - Nov 2022

  Oversaw a team of 80 team members help create an immersive, welcoming, and positive experience. Duties included:1. Ran floor operations while upholding the company's policies, processes, procedures, and standards.2. Managed staff timekeeping systems, daily break schedules, and position allocations. 3. Completed daily summary reports and documented any onsite issues/injuries.4. Organised team activities to ensure employee engagement and development. 5. Assessed the effectiveness of the team and provided feedback to management. Show less



Wedding Architects

• United States
• Architecture and Planning

• Guest Services Coordinator

  • Jan 2019 - Feb 2020

  Helped couples plan their dream destination wedding by providing exceptional guest services. 1. Organised large-scale destination weddings while customizing to meet every couple's tastes and preferences. 2. Met with clients to understand their wedding vision and matched them with decor and entertainment options. 3. Coordinated with vendors, including caterers, florists, photographers, musicians, and others, to ensure they deliver as per the contract. 4. Created and managed a detailed wedding event timeline to ensure everything runs smoothly. 5. Delivered an enjoyable and memorable wedding guest experience. Show less



FINELLA EVENT SOLUTIONS OPC PRIVATE LIMITED

• India
• Hospitals and Health Care

• Event Intern

  • Dec 2016 - Mar 2017

  Assisted Finella Events with Wedding Planning. Duties included: 1. Attended all client meetings and recorded minutes of the meetings. 2. Designed wedding favors and souvenirs according to the client's colors and theme. 3. Collected vendor quotes and booked them in accordance with the wedding budgets. 4. Understood the client's preferences and recommended wedding colors, themes, decor, and designs. 5. Managed any unexpected challenges that arise during the weddings and ensured that the client is satisfied with the overall outcome. Show less