Experience

Zvesta.com

• India
• Real Estate
• 1 - 100 Employee

• Advisor, Technology Applications and Surface Transport

  • Sep 2019 - Present

  As an Advisory Practice Head, your role shall be to develop company’s business in the vertical and any such business development activity in allied forms which helps the growth of the company and is a part of company’s vision or mission. You shall explore and render advisory services pertaining to F&B projects at mutually identifiable future location/s other than Chennai in South India depending on future business prospects. Recommendatory and Advisory role in indentifying prospective leads for projects in the private sector backed by advisory services pertaining to implementing Zvesta’s IT applications (viz; wallets and POS products, digitization of vendor/supplier relationships ,payment gateway interfaces excetra.)The advisory role also envisages reviewing milestones of project implementation/follow ups presented by Zvesta’s client interface teams. Show less



Indian Railway Catering and Tourism Corporation Limited

• Director

  • Jun 2001 - Jun 2019

  Structuring and fostering business partnerships in capacity creation for Indian Railway Catering and Tourism Corporation (IRCTC) in rail catering, tourism, ticketing, and its packaged drinking water business since 2001. • Deep insight into vast and varied areas of Indian Railway (IR) working since 1983, especially customer interface governing IRCTC’s hospitality business over IR encompassing facility planning and logistics pertaining to food and beverage (F&B), rail tourism and package drinking water manufacturing and distribution business. • Planning, execution and monitoring, as hands on, skills of on board/ off board rail catering services across the food production - logistics-distribution cycle duly overlapped by implemented skill sets in enterprise wide IT and QOS processes to ensure deliverables to rail users. • Exposure also exists concerning supportive aspects of F&B services including capacity planning for base kitchens/ on board kitchen cars, food logistics, packaging, service level sizing, and customer expectation issues in service level expectations. Have managed food business worth INR 10 billion at IRCTC involving over 500 trains, 700 train station food outlets, and 40 food production centres over IR for IRCTC. Show less



Indian Railways

• India
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Former member of the Indian Railway Traffic Service

  • Jun 1983 - Sep 2006

  Worked in areas related to Train operations, Train safety and IR’s passenger reservation system, a transaction processing enterprise ticketing application over the vast IR network. Several commercial responsibilities relating to IR’s passenger business involving value added services were also discharged like post arrival and pre departure passenger related services like passenger amenity September 2020 Page 2 of 2 services at stations, food services, both on board and off board, and regulatory issues concerning ticketing and passenger travel with intense interface for travel connected redressal systems. • Focussed exposure and experience in implementing and expanding the computerised passenger reservation system which involved creating infrastructure, maintenance of hardware, software and network infrastructure and overseeing its functioning through constant upgradation of its business rules to fulfil passenger expectations during 1989-95. • Heading a design and implementation pilot team of an Oracle based relational data base application/ transaction processing system to capture train movement, monitoring and control data to optimise train operation parameters like path, crew, rolling stock and locomotives including a predictive train scheduling process to enable reliable end use information to passengers. • Designed and brought out IR’s user friendly, new look passenger train schedule timetable incorporating innovative features comparable to similar initiatives of advanced rail systems elsewhere. Honoured with the highest honorific by IR for the contribution Show less